Customer Service/inside Sales Representative - Burlington, Canada - Coesia

Description

About the Company

FlexLink, located in Burlington Canada, is a global leader in the design and manufacturing of automated production and material flow solutions for the food & beverage, pharmaceutical, personal care, automotive, and electronic industries.

Currently, there are over 1,000 employees across 26 operating units globally.

FlexLink is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees.


About the Role

This position provides customer service support to all aspects of the FlexLink business including external customers, FlexLink Sales and engineering.

This support will be related to component sales for:
quotes, orders, shipping documentation, database maintenance and communications with external customers and internal staff.

In This Role You are Responsible for:

Customer support:

• On-Line store or SAP preparation and follow up of customer component price quotes
• Enter customer sales orders into SAP system/OLS and communicate sales order confirmation to customer
• Track customer sales orders to coordinate timely shipping to customer, including interfacing with purchasing and warehouse staff
• Communicates critical activities including expedited orders and delays, related to order status to customers and sales
• Provides necessary followup and correspondence for customer concerns
• Reconcile financial customer account discrepancies with Accounting Dept
• Coordinate with purchasing dept on nonFlexLink related spare parts sales and quotes
• Maintain and update order tracking (CRM etc) system as needed on component quotes
• Organizes, maintains and manages customer communication files
• Process Return goods and credits for component sales
• Set up of new customers and delivery addresses in SAP

Proactive sales**- Contact customers, post-projects for spare parts component quotes and sales

• Final followup and determination on show sales leads in CRM

Technical support

• Research and respond to technical questions on FlexLink components for customers, sales and engineering
• Coordination of custom component assemblies with engineering center
• Drawing of custom bend templates in AutoCAD

What You Need to Be Successful

• Strong communication skills with internal and external customers
• Ability to trouble shoot situations to produce a winwin result for customer and FlexLink
• Strong MS Word, PowerPoint and Excel experience (Basic formulas, data validation, macros, etc.)
• Experience with Customer Relationship Management (MSD/CRM) system a plus
• Experience with SAP system a plus
• Experience with international shipping a plus
• Strong math skills
• Understanding of foreign currency conversions
• Previous experience with a machine company and/or technical competence desired
• Engineering/mechanical/AutoCAD experience a plus
• Strong organizational and planning skills
• Strong oral and written communication skills
• Ability to work in a team environment is essential

Our Offer
Coesia North America offers a competitive benefit package which includes, among other things:

• Multiple health insurance plan options.
• Company paid life insurance.
• 401k with up to 6% company match.
• Paid parental leave.

Job Reference:
CGS11345