Part Time Lifestyle Agent - Toronto, Canada - Executive Hotel Cosmopolitan Toronto

Executive Hotel Cosmopolitan Toronto
Executive Hotel Cosmopolitan Toronto
Verified Company
Toronto, Canada

2 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Part time
Description

Duties and Responsibilities

  • Providing excellent guest service to internal and external clients
  • Assisting guests with arrival and departure (checkin / checkout)
  • The ability to handle guest inquiries and concerns, always striving for guest satisfaction
  • Problem solving to determine a mutually beneficially resolution
  • Providing Concierge and Front Desk support to ensure smooth operations
  • Coordinating and multitasking job duties in a busy environment
  • Offer guests information on the Hotel and the surrounding area
  • Able to organize, prioritize and maintain focus on service details during high and low business volumes.
  • Represent Executive Hotel Cosmopolitan as an ambassador of the brand in a professional manner
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Identify and correct unsafe work procedures or conditions and/or report them to management.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Other duties as assigned

Position Qualifications

  • 12 years front office experience preferred
  • Customer service driven with a passion for providing exceptional service
  • Excellent communications, interpersonal, time management and organizational skills
  • Ability to function calmly in a stressful and highpace environment
  • Shows initiative and take ownership of challenges
  • Adept at managing tasks and problem solving
  • Working cooperatively in a team environment as well as independently
  • Must be capable of lifting up to 30 pounds and performing light physical activity
  • Must be able to stand and be active for a minimum of 8 hours per day
  • Clear, concise and effective verbal and written communication skills
  • Room Key (PMS System) an asset but not required
  • Previous customer service experience mandatory
  • Previous experience in a hotel preferred

Salary:
$20.60 per hour


Benefits:


  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Experience:


  • Hotel: 2 years (preferred)

Work Location:
In person
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