Service Advisor - Abbotsford, Canada - Cropac Equipment Inc.

Cropac Equipment Inc.

Verified Company

Abbotsford, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Advisor

Competitive compensation, based on experience
The Service Coordinator is the primary point of contact with customers and is responsible for providing administrative and customer service support while maintaining a courteous and respectful attitude in all:

Job Duties

Work with Operations Manager, Service team, and parts Department to create service estimates.
Responsible for work orders from open to close for all booked work.
Work with the parts department to ensure efficient operations and service.
Communicate with customers to provide work progress updates and follow up.
Schedule field service and ensure the service trucks follow the maintenance schedule.
Address customer complaints and inquiries in a courteous, professional manner.
Report to Operation Manager daily with all ongoing service activity.
Work with sales team to schedule crane preparation for sale and rental.
Liaise with Cropac Transportation and Customs Manager for local transportation requirements which will include ensuring the required manpower is available for loading and unloading equipment.
Track, schedule and maintain documents for all internal/external NDTs, CVI, equipment inspections, rental equipment, service fleet and preventative maintenance, schedules any other documentation, procedure requirements for Work safe BC.
Audit and ensure all documentation and erectors reports, certificate is complete and accurate.
Work with sales to prepare tower crane site books for each jobsite and crane mobilization.
Update equipment files on Google drive, internal equipment list and inventory, as required.
All other tasks requested or required in benefit of the company.

Requirements:

Experience working in a Service Advisor/Scheduler role. Minimum grade 12 education required.
3+ years experience as Service Advisor (Heavy Equipment industry an asset).
Must be fluent in all aspects of the English language.
Ability to work independently in a busy environment.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Able to work well under pressure + Strong attention to detail.
Able to deal with people sensitively, tactfully, diplomatically, and professionally always.
CDK Intellidealer experience an asset

Work Conditions

PPE required.
Hazards associated with the trade.
Work both indoors and outdoors.
May be exposed to high levels of noise.
We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted._

Benefits: