Spa Sales Associate - Barrie
6 hours ago
Job description
Benefits:- Company parties
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
This is not an entry-level role. Previous experience in sales, customer service, or reception (preferably in a wellness, spa, or fitness setting) is a must in order to be considered.
About the Role:
As the first and last point of contact for clients, you will be responsible for both creating a welcoming atmosphere and driving business success through membership sales, service upgrades, and operational excellence. This position demands emotional intelligence, precision, and a strong sense of responsibility.
What You'll Do:
- Greet and check in clients warmly and professionally
- Confidently sell memberships, upgrades, gift cards, and retail products
- Handle phone calls, bookings, and schedule adjustments with efficiency and accuracy using zenoti booking software
- De-escalate concerns, confidently uphold policies, and handle emotional clients with empathy and professionalism
- Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
- Multi-task under pressure while maintaining a positive demeanor
- Follow up with clients to encourage repeat visits and promote current offers
- Work closely with the spa team to ensure smooth and efficient daily operations
Who You Are:
- A proven salesperson, comfortable talking about products and services and closing sales
- Experienced, reliable, ability to use own initiative and self-directed — you do what needs to be done without being asked
- Calm and professional under pressure; you thrive when things get busy
- Highly organized with impeccable attention to detail
- Tech-savvy, able to quickly learn scheduling software and systems
- Strong verbal and written communicator
- Warm, approachable, and team-oriented
- Reliable and punctual
- Flexible and available to work evenings, weekends, and holidays as needed
- Minimum 3 years of experience in a sales, customer service, or front desk role
- Experience in spa, salon, fitness, or hospitality preferred
- Proven track record of meeting or exceeding sales goals
- Hourly wage commissions on memberships and product sales
- Staff discounts on services and retail products
- Flexible scheduling of Full-time hours
- Health benefits for full-time employees
- A clean, professional, and supportive work environment
- Ongoing training and growth opportunities
- Opportunity for advancement into a Team Lead/Assistant Management role if available
- Hourly wage plus commissions and bonuses
- Flexible schedules
- Professional and safe work environment
- Employee discounts
- Employee referral bonus
- Training
I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.
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