Operations Knowledge Management Specialist - Brampton, Canada - Rogers Communications

Rogers Communications

Verified Company

Brampton, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity.

Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses.

This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.

Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:

What you will do:

Creating and reviewing technical knowledge articles.
Support NOC, TAC, Engineering, and other stakeholders to standardize the documentation process.
Review and rewrite the articles if required.
Accountable for template creation, defining workflow and categorization of the articles.
Work towards standardization, continuous improvement, and simplification of the Knowledge process.
Maintain and govern the Knowledge platform and process.
Assist the transition of documentations from Project teams to that of Service Owner post New Product or Service Launch.
Identify the missing documentation for any platform or service and coordinating with the rightful owners to update the same.
Facilitate training or working sessions with the internal teams to assist with the creation of knowledge articles.

What you bring:

Minimum 2 years related work experience in a technical writing role.
Strong understanding of Network concepts in Access and Core Layers.
Experience in telecom industry is an asset.
Work effectively as an individual with mínimal supervision
Able to influence and interact effectively with all levels and various groups in the organization
Experience with ITIL methodologies and industry best practices
Excellent understanding of the principles of Knowledge Management
Strong customerfocused and problemsolving skills and exceptional organizational and timemanagement skills.
Strong communicator who can initiate and continue interactions with the SME's who share their insights and knowledge and translate it into Technical Documents.
Strong interpersonal skills.
Ability to demonstrate flexibility in shifting priorities, multitask and keepup with a fastpaced environment.
Proficient in JIRA / Confluence, MS Office Suite.
Experience with using basic or intermediate HTML.
Basic understanding of coding is an asset.
College Degree or Diploma in the Computer Science, Network or any related field is a must.

Schedule:
Full time

Shift:
Day

Length of Contract:
Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON

Travel Requirements:
Up to 10%

Posting Category/Function:
Technology & Engineering

Requisition ID: 285447

Together, we'll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what's right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

Posting Notes:
Digital & Technology