Service Support Assistant - Edmonton, Canada - NAIT

NAIT

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

NOTE:
This position is limited to NAIT internal staff only.

Key Responsibilities:

Assists inperson customers with the purchase or refund of a parking permit or a bike locker/compound.
Processes and manages department visitor parking reservations
Manages the purchase/refund of underground permits and the required access, daily.
Provides help and information with online parking permit systems, pay machines, parking policies and procedures, parking fees and lot locations, wayfinding, and bike lockers.
Assists with refunds, audits, waitlists, pay machine issues and internal billing.
Liaise with Parking Enforcement team regarding enforcement inquires and pay machine communications.
Supports the NAIT community in the creation, activation, and distribution of one AT NAIT cards for students, staff, contractors, and guests.
Assists staff, students and departments with locker reservations, changes, special requests, payments, lock combination retrieval.
Assists with maintaining inventory of locks and lockers, including physical location and attributes of lockers, locker maps, locker groups, pricing, fees, configuration, lock rotations and locker clearances.
Troubleshoots minor hardware/software issues and escalates concerns to the appropriate individual, as required.
Listens and responds to issues and concerns brought forth by members of the NAIT community, ensuring full customer satisfaction.

Skills & Abilities:

Proficiency in using computers and computer systems such as: T2 systems, mobile payment app (Honk), and Microsoft Office.
Confident working independently, while supporting and contributing to team goals and objectives.
Excellent skills in customer service, verbal, and written communication, working with diverse populations, and teamwork.
The ability to learn and follow established department guidelines and procedures; exercise discretion, maintain confidentiality and professionalism.
Must have the ability to deescalate challenging situations with customers, maintaining a calm and professional demeanor.
Strong attention to detail, while often working under tight timelines.
Must have the ability to learn new software and technologies and possess strong skills related to word processing and spreadsheet use.
Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts.

Qualifications:

Completion of Grade 1
Postsecondary education would be an asset.
Demonstrated success providing outstanding customer service for 3 to 5 years preferred.
Previous experience working in a postsecondary institution would be an asset.
Ability to lift to 25 lbs.
Equivalencies may be considered.

Remuneration:
$39, $ 50,840.66 annually
, plus a comprehensive benefits package. (Classification - Administrative Support III).

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT
At NAIT, people matter.

We're proud to have been named one of Alberta's Top Employers for 12 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

What we offer
We've created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

Health and safety
You can find the latest information on NAIT's response to COVID-19 at

Additional requirements
Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

**Accommodations