Group Booking Manager - Vancouver - beBeeCoordinating

    beBeeCoordinating
    beBeeCoordinating Vancouver

    19 hours ago

    Full time

    Job title: Event Coordinator

    Description

    Event Coordinator Job Description

    We are seeking a dynamic, organized and results-driven professional to oversee group bookings and events across our portfolio of restaurants.

    Key Responsibilities:

    • Serve as the primary point of contact for all group dining and private event inquiries
    • Qualify leads, prepare proposals and manage the booking process from start to finish
    • Draft and distribute Banquet Event Orders (BEOs) to ensure clear communication between guests and internal teams
    • Maintain and update group booking calendars and CRM systems
    • Participate in guest site walk arounds, tastings and meetings
    • Ensure a high level of guest experience throughout the booking process
    • Work closely with restaurant managers and staff to ensure smooth event execution and high service standards
    • Attend events (as needed) to oversee execution and address any real-time needs or issues
    • Collect post-event feedback to identify areas of improvement
    • Develop and implement procedures around BEO standards, communication, set up and service standards
    • Build and maintain relationships with corporate clients, event planners and local businesses to encourage repeat business and referrals
    • Conduct outbound outreach (calls, emails, site visits) to target potential group clients and increase overall group revenue
    • Represent the restaurants at industry and community networking events to boost visibility
    • Collaborate with managers to continually improve the guest experience for group and event bookings
    • Provide feedback and insights to management teams regarding guest expectations, service trends and areas of opportunity
    • Monitor guest satisfaction scores and reviews related to events and group dining
    • Send monthly reports that detail sales breakdown, gratuity, guest feedback, restaurant execution and forecasting of next month

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