Admin Support Iv, Health Link - Edmonton, Canada - Alberta Health Services
Description
Your Opportunity:
Reporting to the Manager, Central Access, this position is responsible for providing centralized administrative, public facing client services on behalf of AHS departments and external agencies, including, but not limited to: Public Health, Child and Youth Health, and Chronic Disease Management.
Provides general information to the public and health care providers about clinics and programs, and detailed explanations about the programs and/or services the client is attending.
Selects and electronically generates letter to patients/families that confirms appointment location, date, duration, time. Selects and electronically generates confirmation letters to physicians for each patient referred. Maintains an effective workflow throughout the Team and across multiple staff members (e.g. Receipt of referrals, data entry, creation of scheduled callbacks and booking or registration of clients), in accordance with Central Access standards. *Please note this position will be moving to the CN Tower.Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Health Link, Central Access
- Primary Location: Plaza 124 Building
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.
Posting End Date: 29-NOV-2023
- Temporary Employee Class: Temp F/T Benefits
Temporary End Date: 14-JUL-2024
- Hours per Shift: 7.75
- Length of Shift in weeks: 12
- Shifts per cycle: 60
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $26.07
- Maximum Salary: $31.68
- Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
Preferred Qualifications:
Possess strong interpersonal, decision-making, and communication skills. Contact centre experience is and asset. Customer service, particularly telephone-based experience. Dedicated to quality improvement. Demonstrated ability to work in a team setting.
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