Retail Store Manager - Gloucester, Canada - Moores

Moores

Verified Company

Gloucester, Canada

4 days ago

Posted by:

Sophia Lee

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Description

Job Description:

Reports to Regional Manager:

As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence.

This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

To be successful in this role the role you will:

Inspire store team to achieve their best performance
Execute to maximize growth and potential
Create an engaged and inclusive store environment
Elevate the customer experience through operational excellence
Exceed customer expectations in all interactions

Leadership:

- leads store staff in meeting sales, service, and operational expectations.

Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard.
Models company values and leads by example as an active coach.
Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
Guides team to identify, recommend and implement changes to improve productivity.
Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.

Performance:

Achieves store business plans, including sales, customer service and operational goals.
Develops game plans and follows up on execution to maximize sales and drive consistent performance results.
Partners and presents opportunities with factbased information and recommendations while leveraging data (store reports) to make the right decisions.
Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.
Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively.

Operational Excellence:

Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, ShipfromStore, operational tasks and maintains proper sales coverage to deliver on the customer promise.
Ensures store staff is trained on all internal operational functions.
Stays informed on corporate communication, directives, initiatives, policies, and procedures.
Implements store programs to increase efficiencies in sales, service, operations, and branding.

Workplace:

Create an engaged and inclusive store environment

where opinions and contributions are recognized and valued.

Create a culture of learning and development, ensuring training tools are leveraged.
Serves as a role model to all store team members and provide enthusiastic motivational leadership.
Creates a steady pipeline of external talent through recruitment.
Holds regular store meetings ensuring all store team members are up to date with all company directives.

Customer Experience:

Ensures store team is trained on the customer service expectations and creates an exceptional customer experience.
Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications:

Minimum 3years' experience leading, managing, and developing retail teams.
Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
Selfmotivated, results oriented, strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Demonstrates active listening and problemsolving skills.
Proven ability to train and develop high performing store teams.
Ability to operate a computer and POS System.

Physical and Mental Requirements:

Interpret, follow, and execute detailed instructions.
Learn, apply, and retain Company policies and procedures; merchandise and selling information.
Solve employee and customer problems containing numerous variables and be able to relay sensitive or complex information and obtain consensus from diverse groups.
Communicate clearly and professionally all written and verbal instructions with coworkers and customers.
Thrive in a fastpaced and competitive team sales environment.
Read, count, and write to accurately complete documentation and inventory.
Carry out simple addition, subtraction, multiplication, and division or be able to perform these with a calculator.
Bend down and squat to locate and pick up merchandise located at ground level and to assist customers with putting on shoes; bend down and crouch to mark pants for alterations. Climb a ladder to reach merchandise and or supplies located above shoulder level.
Lift arms and reach over the head to hang or take merchandise off racks o