Customer Service Manager - Vaughan, Canada - Dedicated Workforce

Dedicated Workforce

Verified Company

Vaughan, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Manager In Mobility Equipment Supplier company

Duties:

Oversee and manage a team of customer service representatives
Develop and implement customer service policies and procedures
Handle escalated customer inquiries and complaints
Monitor customer service metrics and provide reports to upper management
Train and coach customer service representatives on best practices
Collaborate with other departments to ensure a seamless customer experience
Identify areas for improvement in customer service processes and implement solutions
Conduct performance evaluations and provide feedback to team members

Experience:

Proven experience in a customer service management role
Strong leadership skills with the ability to motivate and inspire a team
Excellent communication and interpersonal skills
Ability to handle difficult customers and resolve conflicts effectively
Experience in sales and negotiation is a plus
Proficient in using customer service software and CRM systems

We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a difference in our customers' experience.

To apply, please submit your resume and cover letter highlighting your relevant experience in customer service management.

Salary:
$55,000.00-$60,476.86 per year

Flexible Language Requirement: