Directory Assistance Representative, Bilingual - Moncton - Nordia Inc.

    Nordia Inc.
    Nordia Inc. Moncton

    1 day ago

    Description

    Job Details

    Description

    Do you have excellent listening skills and the ability to multi-task? If you have a genuine desire to help others and are looking for a career entirely focused on customer service, then we have an excellent opportunity for you with the NQX Moncton team.

    As a Bilingual Directory Assistance Agent, you will be responsible for providing support to all users of the network covered by Canada's leading residential telecommunications provider. This is an ideal position for someone with excellent communication skills and the ability to provide clear and accurate information.

    What we offer:

  • A competitive salary of $18.65/hour (bilingual bonus included);
  • A night premium of $1.50/hour and a weekend premium of $0.25/hour.
  • Exceptional Workspace - Bright, spacious office with relaxation areas, gym, games room, and more to make your workday enjoyable. Onsite cafeteria with warm meals available (Monday to Thursday) at discounted rates for NQX employees.
  • Fully paid training - we take the time to support you to ensure your success;
  • Complete benefits plan after six (6) months of service, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services.

    • Your typical day:

  • Answer calls and provide the following services:
  • Directory assistance (411);
  • International call transfer (0);
  • Emergency call forwarding (911).
  • Perform various tasks simultaneously such as:
  • Listen actively to the request and question, as needed, to clarify what is being sought;
  • Do a search in the computerized application and take note of the information in the required fields.
  • Demonstrate rigour in the respect of the various objectives and procedures established;
  • At all times, offer courteous and professional service and support in line with the expected quality standards;
  • When necessary, identify and communicate irregular situations.

    • What you need to succeed:

  • Eligibility criteria:
  • Be available to work full-time Monday to Sunday, 7:00 am to 11:00 pm - please note that, as a 24/7 business line, you may be required to work night shifts (11:00 pm to 7:00 am) depending on business needs;
  • Reside near the NQX Moncton centre to be able to commute every work day;
  • Fluently bilingual (English and French) with excellent oral and written communication skills, to be able to communicate effectively with callers and professionals across Canada.
  • Typing speed of 30 words/minute;
  • Ability to multi-task in a computerized environment;
  • Excellent communication skills - You can express yourself clearly and concisely;
  • Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths
  • High school diploma or equivalent;

    • Training start date: To be determined

    At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada's Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

    Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way

  • Bilingual Territory Representatives

    4 days ago

    Only for registered members Moncton, New Brunswick

    We are seeking Bilingual Sales and Marketing Representatives to serve as brand ambassadors for our client, Bell Canada. If you are a motivated and results-driven individual with a passion for chasing goals and realizing big dreams, we invite you to join our winning team. · Compet ...

  • Bilingual Territory Representative

    1 month ago

    Only for registered members Moncton Full time

    Join Ecolab's Global Food Retail Services team as a Bilingual Territory Representative, Northeast Quebec to New Brunswick including Moncton, Bathurst, Miramichi and the surrounding areas. The job involves managing a territory of customers in the food retail sector and providing s ...

  • Bilingual Territory Representatives

    6 days ago

    Only for registered members Moncton

    Bilingual Territory Representatives (Sales and Marketing) for Bell Canada. Competitive base pay, car allowance, and lucrative uncapped commission structure. · ...

  • Bilingual Territory Representative

    1 month ago

    Only for registered members Moncton, New Brunswick

    The Territory Representative opportunity · delivers a comprehensive cleaning and food safety program developed specifically for the food retail industry. · ...

  • Bilingual Call Centre Representative

    6 days ago

    Only for registered members Moncton OTHER

    We are looking for friendly and motivated people to join our team as Bilingual Reservation Agents. Our agents assist the public with reservations and answer process related questions. · ...

  • Bilingual Senior Sales Representative

    2 weeks ago

    Only for registered members Moncton Full time

    We are looking for passionate and motivated individuals to join our team as an Account Executive, Business Sales for the Bell Canada campaign. · ...

  • Bilingual Senior Sales Representative

    2 weeks ago

    Only for registered members Moncton

    OSL Direct - Bell Authorized Agent busca un Senior Sales Representative para trabajar en la campaña Bell Canada. · We are looking for passionate and motivated individuals to join our team as an Account Executive, Business Sales for the Bell Canada campaign · Agents starting out c ...

  • Bilingual Call Centre Representative

    4 days ago

    Only for registered members Moncton, New Brunswick, Canada

    +Job summary · We connect people to a world of memorable experiences through our robust, user-friendly reservation software and best-in-class call center services. · +ResponsibilitiesAsistir al público con reservas. · +BenefitsMensualidades pagas. · ...

  • Bilingual Senior Sales Representative

    2 weeks ago

    Only for registered members Moncton Full time

    We are looking for passionate and motivated individuals to join our team as an Account Executive, Business Sales for the Bell Canada campaign · ...

  • Bilingual Call Centre Representative

    3 weeks ago

    Only for registered members Moncton Part time

    join a team that values growth flexibility and funWe believe work should be fun fulfilling and flexible—and we're looking for friendly motivated people to join us · ...

  • Bilingual Senior Sales Representative

    2 weeks ago

    Only for registered members Moncton, NB

    We are looking for passionate and motivated individuals to join our team as an Account Executive, Business Sales for the Bell Canada campaign Agents starting out can earn an average annual income of $62,000. · Agents with a six-month tenure can earn an average annual income of $8 ...

  • Bilingual Call Centre Representative

    3 weeks ago

    Only for registered members Moncton, NB Remote job

    We connect people to a world of memorable experiences through our robust reservation software and best-in-class call center services. · Assist the public with reservations and answer process related questions. · Provide outstanding customer service. · ...

  • Bilingual Customer Service Representative

    1 month ago

    Only for registered members Dieppe Full time $43,600 - $53,200 (CAD)

    We're looking for a Bilingual Customer Service Representative to join our growing team. · This role is located in St. John's, NL/Dieppe, NB/Dartmouth, NS. · The start date for this role will be March ...

  • Bilingual Customer Service Representative

    4 weeks ago

    Only for registered members Dieppe

    Provide Superior Quality Service for customers. · Respond to inbound call inquiries in a professional and timely manner. · Ensure first call resolution through problem-solving and effective call handling. · ...

  • Bilingual Health Services Representative

    1 week ago

    Only for registered members Moncton

    We are seeking a Health Services Representative to join our call centre team. As a key liaison between patients and healthcare providers, you will ensure seamless coordination of care. · Epic work-life balance with limited shifts and holidays off · Growth opportunities through in ...

  • Bilingual Customer Service Representative

    1 month ago

    Only for registered members Moncton, New Brunswick

    The CX Representative is the first point of contact for our Consumers, Suppliers, Retailers and Employees. This position is responsible for managing all aspects of customer service and addressing customer inquiries efficiently and professionally through various channels, includin ...

  • Bilingual Technical Customer Support Representative

    3 weeks ago

    Only for registered members Moncton $52,000 - $70,000 (CAD)

    We believe everyone has incredible potential, and our mission is to help uncover it, nurture it, · and bring it to life. · Resolve complex issues across workflows, · Troubleshoot thoughtfully, · ...

  • Bilingual Senior Sales Representative

    2 weeks ago

    Only for registered members Moncton, New Brunswick

    We are looking for passionate and motivated individuals to join our team as an Account Executive, Business Sales for the Bell Canada campaignOSL offers an uncapped commission structure agents can earn an average annual income of $62,000 with six-month tenure can earn an average a ...

  • Hiring Event Bilingual Health Services Representative

    1 month ago

    Only for registered members Moncton

    This is a Full-Time position as a Bilingual Health Services Representative with working hours between 8:00am and 8:00pm. As a Bilingual Health Services Representative, you'll be the friendly voice and helping hand for patients and healthcare providers. · Acting as a liaison betwe ...

  • Bilingual Customer Service Representative

    1 month ago

    Only for registered members Dieppe, New Brunswick

    Midland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative based in Head Office Location. · ...

  • Bilingual Technical Customer Support Representative

    3 weeks ago

    Only for registered members Moncton Remote job

    Empower customers through every answer insight and interaction. · Join Acuity Insights as a Bilingual Technical Customer Support Representative supporting One45 a mature trusted EdTech SaaS product used by medical health science programs to run critical high-stakes workflows acro ...

Jobs
>
Moncton