Kitchen Supervisor - Toronto, Canada - Chick-fil-A | Eaton Centre

Chick-fil-A | Eaton Centre

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Chick-fil-A, a Kitchen Supervisor begins to take on a leadership position within the store. Kitchen Supervisors are expected to demonstrate strong character and integrity beyond just the functional skill of a Team Member.

Kitchen Supervisors must have a growth mindset, enthusiasm, a positive attitude, & proactivity.

Kitchen Supervisors are expected to act as role models for the new hires, lead small groups of people, and help to alleviate pressure from others on duty.

In addition to these qualities, Kitchen Supervisors must provide constructive and positive feedback to all Team Members.

To excel in this position, you must enthusiastically and passionately lead by example as you help to develop a strong team with a high standard of excellence.

Job Summary

Kitchen Supervisors are responsible for day-to-day task management of the restaurant. They are engaging with guests and Team Members and solving concerns and issues.

As a Kitchen Supervisor, you are to ensure that both front of house and back of house are operating according to the proper procedures.

Hours of operation are from 10:00am - 9:00pm, Monday - Saturday.

Primary Duties and Responsibilities:

Managing Team Member performance and staffing needs
Engaging and resolving customer complaints
Managing daytoday operational responsibilities
Managing daytoday business activities, shift organization & restaurant needs
Supervisors should be responsive and aware of surroundings & communication updates
Successfully assists in training new hires
Able to hold people accountable for fulfilling their role properly
Proactively seeks out things that need to be done
Effectively train and develop Team Members
Maintain store cleanliness & organization
Set & communicate goals and metrics to succeed (guest satisfaction scores, food waste, etc)
Ability to work in a fast paced environment
Strong people skills with a desire to serve team members
Strong commitment to superior customer service
Ability to manage Team Member behavioural and performance issues
Ability to work in a team environment with shared ownership and responsibility
Must be mature, patient, professional, and have a growth mindset at all times

Work in a Chick-fil-A restaurant - A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business.

Here are some of the great benefits of working at Chick-fil-A:

- **Flexible Hours**: We will not schedule you outside of the availability you provide.
- **Closed Sundays**: All Chick-fil

A restaurants are closed on Sundays so you can have a day of rest with family and friends.

- **Work Directly With a Chick-fil

A Operator**: The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

- **Competitive Pay and Development Opportunities**: Along with a competitive pay check, you will work in a nurturing environment where you will learn valuable business and people skills.
- **It's a Great Place to Work**: At Chick-fil

A, we consider Team Members to be more than just employees.

You will be a highly-valued part of each Chick-fil

A restaurant. Our high retention rate is proof that Team Members really enjoy working at Chick fil
A.

Other benefits of joining our team include:

College Scholarship opportunities
Employee meal discounts
Leadership opportunities
Personal and professional development

REQUIREMENTS:

Minimum 16+ years old
Previous customer service experience preferred
Previous leadership experience an asset
Delegate tasks to Team Members and follow up
Lead shifts and Team Members to complete tasks as required for the business
Manage Inventory, scheduling, and equipment maintenance tasks in the restaurant
Ensure to own part of the business and execute based on business demands

Chick-fil-A, Inc., Founder S.

Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House).

Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center.

Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales.

Today, Chick-fil-A is America's #1 fast food restaurant.