Customer Service Representative-mandarin Speaking - Burnaby, Canada - Fantuan Technology Ltd

Fantuan Technology Ltd

Verified Company

Burnaby, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Fantuan was founded in Vancouver, Canada in 2014.

With a mission of "life made easier," the company is a one-stop platform providing food delivery (Fantuan Delivery), reviews (Fantuan Reviews), an errand service (Fantuan Rush), e-commerce and marketing services.

Fantuan is one of the top Asian life-services platforms in North America, currently operating across Vancouver, Toronto, Edmonton, Calgary, Montreal, Seattle, Los Angeles, New York and other metropolitan areas in Canada and the US.

【Job Description】:

Coordinate and process online English orders, responsible for forwarding order information to vendors.

Manage post-order processing tasks, continuously monitor order status to ensure timely delivery.

Assist English-speaking customers via online channels or customer hotline, provide accurate information and solutions to resolve customer inquiries.

Promptly log and provide feedback on customer needs and suggestions, maintain records, and compile reports.

Collaborate and communicate with regional managers to enhance customer satisfaction.

【Qualifications】:

Willing to engage in customer service work, with relevant experience being a plus.

Proficient in Mandarin with excellent patience, communication, coordination skills, and a strong sense of responsibility.

Open to learning new things, proficient in computer operations.

Demonstrates strong adaptability and coordination skills, capable of independently handling unforeseen events.

Job Types:
Full-time, Part-time

Salary:
$17.50 per hour

Expected hours:
No less than 8 per week

Benefits: