Onsite IT Field Technician - Brampton, Canada - DXC Technology
Description
Essential Job Functions
- Provides onsite field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Ability to walk and stand for several hours.
Basic Qualifications
- High school diploma or G.E.D.
- 12 years of service desk or field support experience
- Experience working with the company's hardware, software and equipment products
Other Qualifications
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
Work Environment
- Automotive Plant environment
- May require weekend and holiday work
- May require shift work including afternoon and midnight shifts
Job Types:
Full-time, Permanent
Pay:
From $45,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime
Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- service desk: 1 year (required)
- Desktop support: 1 year (required)
Work Location:
In person
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