Information Technology Specialist - Waterloo, Canada - University of Waterloo

University of Waterloo

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

Term: 2 years

The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the Faculty of Arts.

These responsibilities include management of computing environments and supporting infrastructure enabling and improving outcomes for administrative, teaching, and research computing in the Faculty of Arts.

Responsibilities:

Provide excellent client service to the Faculty of Arts and associated individuals and groups in their use of computing and related technology.

Document client requests
Respond to initial requests for information or assistance within one business day, prioritizing response among multiple requests
Work with clients to understand and resolve their computing and related technology issues
Resolve problems where the incumbent has the required skills and resources. Forward problems to those who are best suited to solve them based on expertise and resource availability
Keep clients informed of the progress toward resolution of their issues
Develop the skills (appropriate to the incumbent's USG level) to resolve client issues directly
Communicate with clients and peers (within the department and elsewhere) effectively, clearly, and with empathy
Provide documentation for both technical and nontechnical audiences
Record work activity for both internal and client use

Solve a wide range of problems creatively and efficiently

Employ general principles to understand and solve problems
Use a disciplined approach to all aspects of problem resolution
Adopt an abstract approach to problem solutions, to be able to choose and create general, scalable, standardsbased solutions to problems where possible. Seek solutions which can be applied to benefit large problem areas or client bases, extending to the entire campus when possible

Obtain and maintain technical knowledge appropriate to the incumbent's USG level

Through practical experience and professional development, keep abreast of current computingrelated technology as it relates to currently used system configurations, technology used within the University, and potential acquisitions related to client needs
As the incumbent progresses through the career path, develop and strengthen expertise in one or more areas of specialization while broadening knowledge in other areas
Depending on the needs of the department and the Faculty, each IT Specialist in the department possesses at least one and may over the course of their career develop multiple specializations

Qualifications:

Master's degree preferably in Business Administration (MBA); A university degree in a computing discipline together with relevant experience will be considered
Project Management certification preferably PMI
Professional Business Analyst (PMI-PBA) and experience with Project Management is required
Strong IT background; proven ability to operate at a strategic level from some years of progressive experience at a senior management level
Strong leadership and client service skills and demonstrated ability to work as part of a team
Ability to learn quickly and adapt to change
Able to work with a minimum of supervision
Excellent organizational, time management, and communication skills
Proven ability to lead executive with better data management
Proven ability to translate leadership business requests into data assets & reports
Proven ability to develop workflow and/or use cases
Strong understanding of various UW data sets
Demonstrated ability to deal with core data assets
PowerBI knowledge or other equivalents
Strong collaboration skills and to working with various IT groups on campus
Strategic development and management experience
Experience in developing and engaging strategic plans
Must be able to use verbal and written communication effectively with audiences of a wide range of levels of technical knowledge and understanding
Travel to staff and faculty offices and computing labs in the Faculty of Arts is regularly required
Hours of work are similar to standard office hours, with some flexibility in scheduling and the occasional requirement for work to be done outside of office hours for emergency situations or to minimize disruption to clients

Equity Statement:
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples.

The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.