Clinical Training Specialist - Toronto, Canada - BLANKSLATE Partners

BLANKSLATE Partners

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

BLANKSLATE Partners is excited to partner with Arbutus Medical as they expand their team.

Summary

Arbutus Medical is a rapidly growing medical device venture that sells orthopaedic power tools and surgical procedure kits to help hospitals streamline surgery for the good of patient care.

Why Join Arbutus Medical?

We are a purpose-driven team that is a great fit for individuals who aspire to make a positive impact with your work.

Arbutus Medical's purpose is to develop innovative products that address underserved problems and streamline surgery for the good of patient care.

We want to help manage rising healthcare costs, improve efficiency, and ultimately improve access to surgical care worldwide. Our goal is to enable 5 million surgeries by 2030.

Why this role, and why now?

We recently closed a $3.5MM round of financing to fuel growth and become the market leader in our focus market: skeletal traction procedures at U.S.

trauma centers.

In this market, our complete surgical solution for skeletal traction helps save time for busy surgeons and ER staff, ultimately improving ER throughput (a hot-button topic in 2023) and saving money for hospitals.

We currently have 28 Trauma Centers using our product and aim to reach #1 market share by 2025. We will also be launching two additional complementary products in 2024.

We need our Clinical Education Specialist role to help us handle the increasing volume of customers and sales reps requiring product training, and to lead product implementations and demonstrations at hospitals across North America.

Role Description
As a Clinical Training Specialist, you will report to the Director of Sales.

Your primary responsibility will be to lead product implementations and make sure the customer is utilizing Arbutus Medical products effectively on a daily basis.

You will meet our clients and communicate the value of Arbutus Medical's product lines, including technical features and benefits on patient care, to ensure full utilization.

You will also provide training to outside sales representatives ensuring they understand all features and benefits of the products, and support sales representatives when demonstrating our products to prospects.

Your Responsibilities

Run key demonstrations for customers alongside a sales rep
Run product implementations at newly signed hospitals
Ensure that the customers are continuously using our product by monitoring usage
Educate sales consultants and reps on product features and functionality
Assist in new account launch activities, including but not limited to: training health care professionals, creating contact lists with key points of contact, designing new Emergency Department workflows
Create and deliver business review presentations
Monitor and address drops in utilizations
Perform routine "health checks" to monitor customer success qualitatively
Retrain institutions as required due to turnover
Convert residents into future users
Develop and maintain active lines of communication to gather product and account feedback
Import incoming resident classes into CRM and ensure they are properly trained to use Arbutus Medical products

Requirements:

Desired Experience & Capabilities

Commitment to always deliver exceptional customer service
Natural disposition to enjoy teaching groups and maintain a friendly, approachable attitude
Ability to persevere in uncertain situations
3 years of training, sales and/or business development experience in a B2B environment
Strong inperson presentation skills and ability to build rapport quickly
Detailoriented, analytical, and capable of handling a high volume of data
Technical skills (Google sheets/excel skills, experience automating systems)
Capable and experienced traveler, meeting travel requirements across North America and willing to be on the road up to 75% of your time
Nice to have:
Background in Clinical / Orthopedic, medical device, pharmaceutical sales or equivalent
Previous use of CRM

Benefits

What We Offer
This is a great opportunity to get in at the ground floor of a growing venture and work with passionate teammates who want to help patients and make a positive difference in the world

And, we offer:
- $70,000 - $75,000 starting base salary (commensurate with experience)