Pharmacy Assistant, GEN Drug Store - Toronto, Canada - Scarborough Health Network

Description

Across our three hospitals

and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada's most vibrant and diverse communities. We are home to North America's largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. We are also proud to be named one of Canada's Most Admired Corporate Cultures for 2023 Learn more at

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of full COVID-19 vaccination status to the Hospital's Workplace Health and Safety department. Fully vaccinated: having received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by WHO (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and having received the final dose of the COVID-19 vaccine at least 14 days ago.

The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

The Pharmacy Assistant will support the day to day operations of the Specialty Oncology Drug store located in the Oncology Clinic at the General site of SHN. The successful candidate will provide patients with high quality care, influencing a positive overall patient experience. Excellent communication and leadership skills along with strong retail pharmacy dispensary experience, attention to detail and patient safety practices are required for success in this position. Working directly with pharmacists, patients and their health care team of nurses and physicians, the pharmacy assistant will fill prescriptions, manage inventory, 3rd party claims and will have a strong working knowledge of Kroll, private drug coverage and Ontario Drug Benefit.

Responsibilities:

• Accurate input of patient information and prescription information into Kroll

• Accurate prescription filling while maintaining safe and efficient workflow practices

• Directly interacting with patients during prescription intake, pick up and phone calls

• Educating and assisting patients about their drug plans, Ontario Drug Benefit (including Trillium) and deductibles

• Liaise and collaborate with members of the patient′s oncology team: eg. patient and caregivers, oncologist, nurse, pharmacists

• Drug coverage 3rd party management, reconciliation and adjudication of 3rd party payors.

• Maintain pharmacy stock through inventory management including monitor levels, medication procurement and inventory reconciliation

• Conduct best possible medication history (BPMH)

• Arranging medication deliveries to patients and reconciling confirmation of receipt

• Quality assurance activities including but not limited to: expiry date checking, medication storage area inspections, audits

• Comply with policies and procedures

• Cashier responsibilities

• Other duties as required.

Requirements:

• Minimum of 1 year retail pharmacy experience in Ontario

• Proficient data entry skills

• Experience with retail pharmacy third party billing and Ontario Drug Benefits

• Knowledge of legislation and pharmacy related regulatory requirements for community pharmacy practice.

• Knowledge and demonstrated proficiency of computer software programs - including MS Office

• Demonstrates ability to handle sensitive issues with tact, diplomacy and confidentiality

• Demonstrates, excellent, effective and courteous interpersonal verbal and written communication skills

• Proven conflict management/resolution skills

• Demonstrates ability to exercise sound judgment, problem solving and critical thinking skills

• Excellent organizational and time-management skills, detail oriented

• Demonstrates values consistent with SHN′s Code of Conduct

• Committed to fostering a healthy, positive work environment

• Demonstrates strong motivation to follow SHN's comprehensive safety programs, policies and practices including staff safety, patient safety, and environmental safety.

• Demonstrates a commitment to engage in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community

• Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public

• Proven excellent work performance and attendance record.

Asset:

• Pharmacy Technician program graduate

• Previous hospital pharmacy experience

• Previous retail pharmacy experience in an oncology practice setting

• Previous inventory management experience in retail or hospital pharmacy

• Experience using Kroll system

• Experience using Epic health information system

• Ability to speak another language an asset