User Support Technician - Roberval, Canada - Authen-TIC Informatique inc.

Authen-TIC Informatique inc.
Authen-TIC Informatique inc.
Verified Company
Roberval, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Education:
Other trades certificate or diploma

  • Experience: Experience an asset
  • Computer support specialist
- or equivalent experience


Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties

Work conditions and physical capabilities:


  • Attention to detail
  • Sitting

Personal suitability:


  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Judgement

Long term benefits:


  • Group insurance benefits

Other benefits:


  • Paid time off (volunteering or personal days)
  • Work Term: Permanent
  • Work Language: French
  • Hours: 35 to 40 hours per week
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