Clerical Assistant - Toronto, Canada - St. Michael's Hospital

St. Michael's Hospital

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

DUTIES & RESPONSIBILITIES:

Reporting directly to the Emergency Department Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for a patient care unit.

As a highly organized, self-motivated, results-oriented individual, you will be accountable for:

Providing administrative and secretarial support to the Clinical Leader/Manager as well as other members of the patient care team;
Scheduling patient procedures as well as outpatient followups using stateoftheart computer software;
Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues;
Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation;
Operating multiline telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action;
Ordering supplies and equipment as needed by the Emergency Department;
Collecting unit statistics as required.

QUALIFICATIONS:

Previous clerical experience in an Emergency Department in the last 12 months preferred.
Demonstrated oral English language skills to communicate with patients and team members with the ability to operate multiline telephones, respond to inquiries and redirect calls as appropriate.
Good written communication (English) skills, schedule patient procedures and obtain test results.
Must have medical terminology certificate or evidence of pursuit.
Ability to operate stateoftheart computer technology with a proven aptitude and willingness for learning higher level computer skills.
Welldeveloped organizational skills with the ability to work in a fastpaced environment and prioritize tasks appropriately.
Excellent customer service record with proven success working as part of a team. Demonstrated commitment to and understanding of the mission and values of St. Michael's Hospital.
Must have an acceptable attendance record.
Must be available to work days, evening, night, weekends and/or statutory holiday shifts
Will be required to work these shifts on a rotational basis as per the specific needs of the department.

In this position, if this department offers day, evening, night, weekend and/or statutory holiday shifts, you may be required to work these shifts on a rotational basis as per the specific needs of the department.