Customer Service Representative - Toronto, Canada - POSconnect Inc.

Description

About Us
We are a financial technology company located in downtown Toronto.

We offer several payment processing solutions to clients throughout Canada including providing leading sports organizations with the ability to accept online payments so they can streamline their registration and enrollment requirements.

Our small, focused team of 15 individuals work in a unique open-concept casual office environment. We foster a family environment but are professional and passionate about what we do.

Maintaining a positive and energetic environment is important to us We offer competitive salaries, regular bonuses, training and development, an excellent work-life balance, as well as a fully stocked fridge.

About The Role

This includes:

• Troubleshoot and provide clients with solutions to resolve problems
• Work with clients and different areas within the company to successfully onboard new clients and implement products and services.
• Data entry and maintenance of client files
• Providing administrative and clerical support to different departments

About You

• Possess superior customer service attributes
• Proven commitment to high quality customer service
• Good problemsolving and negotiation skills as well as the ability to handle difficult customer calls
• Ability to identify and resolve/escalate complex problems
• Fluent in English with excellent interpersonal, oral, and written communication skills
• Proficient computer skills
• Be a highly organized multitasker
• Selfmotivated and resourceful
• Ability to work as part of a team
• Willingness to learn and grow with the company

Benefits We Provide

• A great work environment with opportunity for growth
• Convenient location close to subway with free parking
• Regular reviews & mentoring
• Fully stocked kitchen (no need to pack your lunch)
• A casual modern work environment

- "The better we do, the better you do" through our profit-sharing plan


Salary:
$36,000.00-$45,000.00 per year


Benefits:

• Casual dress
• Company events
• Discounted or free food
• Onsite parking
• Paid time off
• Profit sharing

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)

Work Location:
Hybrid remote in Toronto, ON