IT Helpdesk - Port Coquitlam, Canada - Community Fire Prevention Ltd
Description
Position Overview:
Responsibilities:
Level 1 Support:
- Conduct onsite and remote troubleshooting through diagnostic techniques and insightful questions.
- Determine optimal solutions based on the issue and details provided by customers.
- Guide customers through the problemsolving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Document events and problems, along with their resolutions, in logs.
- Follow up and update customer status and information.
- Relay customer feedback or suggestions to the appropriate internal team.
- Identify and propose possible improvements to procedures.
- Adhere to and promote the company's core values, processes, policies, and Occupational Health and Safety protocols.
Inventory Management:
- Oversee and maintain accurate records of IT hardware and software inventory.
- Collaborate with relevant teams to optimize inventory levels.
- Conduct regular audits to ensure inventory accuracy.
EDR/XDR Tools:
Monitor and respond to security incidents and threats effectively.
Active Directory Management:
Create, modify, and manage user accounts, groups, and permissions.
Office 365 Administration:
Manage user accounts, licenses, and security settings.
Network Monitoring:
Monitor network performance, troubleshoot connectivity issues, and ensure optimal network operation. Collaborate with network engineers to optimize network infrastructure.
Documentation:
Maintain accurate and up-to-date documentation of system configurations, processes, and procedures. Create technical documentation and guides as needed.
Incident Response:
Participate in incident response activities, including identifying, mitigating, and recovering from security incidents. Collaborate with the security team to develop incident response plans.
Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
- Minimum of 4 years of experience as an IT help desk technician.
- Proficiency in EDR/XDR tools.
- Indepth knowledge of Active Directory management and Windows Server administration.
- Experience with Office 365 administration and cloudbased services.
- Good understanding of network monitoring and troubleshooting.
- Excellent problemsolving and analytical skills.
- Strong communication and collaboration abilities.
- Relevant certifications such as CCNA and CompTIA are a plus.
More jobs from Community Fire Prevention Ltd
-
Electrician
Port Coquitlam, Canada - 2 weeks ago
-
Fire Suppression Technician
Victoria, Canada - 2 weeks ago
-
General Labourer
Port Coquitlam, Canada - 1 week ago
-
Sprinkler Fitter(S)
Port Coquitlam, Canada - 1 week ago
-
Fire Extinguisher Service Technician
Victoria, Canada - 2 weeks ago
-
Operations Specialist
Port Coquitlam, Canada - 2 weeks ago