- Gather information from cross-functional teams including Product Management, Product Marketing, Engineering, UX, and Quality Assurance to create, edit, update, and publish technical content in multiple formats including Technical User Manuals, Getting Started Guides, videos, articles, notifications, and reference materials.
- Work with technical teams to write, edit, update, and publish product release notes and incident summaries.
- Work with customer-facing teams (e.g., Technical Support, Client Success, and Implementations) to produce content that enhances the customer experience.
- Synthesize multiple inputs and feedback from stakeholders into concise, cohesive content.
- Ensure that content is technically aligned and has a consistent voice.
- Edit and provide feedback on the work of other writers and content creators.
- Create and edit product support videos, tutorials, and visual content using Camtasia and other tools.
- Develop visual assets and graphics to support technical documentation.
- Support localization processes to ensure content is accurate and effective across multiple languages.
- Produce technical content in a variety of media including online help, print manuals, videos, infographics, and blog posts.
- Contribute to whitepapers, technical articles, and other thought leadership content.
- Contribute to the development and maintenance of the Technical Communication team's processes and procedures.
- To be considered for this position, you should have:
- A diploma or degree in a related field (technical writing, information design, English, communications, etc.) or directly related experience.
- 7+ years' experience as a Technical Writer and Content Creator, with demonstrable skills in producing content across multiple formats.
- Experience writing and editing technical content for different audiences, both technical and non-technical, in formats including documentation, videos, and graphics.
- Strong experience with DITA CCMS platforms for content management (Heretto experience is an asset).
- Experience editing and providing feedback to other writers and SMEs.
- Proven experience creating and editing videos using tools like Camtasia or similar platforms.
- Experience creating graphics and visual assets to support technical content.
- Experience with Adobe InDesign or similar layout tools is an asset.
- Experience with content localization.
- Experience researching and writing whitepapers, technical articles, or thought leadership content.
- Experience with Google Analytics and Power BI are an asset.
- Excellent organizational skills and high attention to detail.
- Great critical thinking and problem-solving skills with an ability to communicate complex ideas in clear, concise ways.
- Ability to manage multiple priorities in a high-growth, fast-paced environment with tight deadlines.
- Experience working with cross-functional teams.
- An opinion on the Oxford comma
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Senior Technical Writer - Calgary - Blackline Safety
Description
Are you a collaborative technical writer and content creator who loves taking complex information and turning it into easy-to-understand content? Do you get energized by delivering the best possible content for your audience—whether it's technical documentation, engaging videos, or eye-catching graphics? Do you want to help grow and mature your team? We'd love to hear from you
Blackline Safety is hiring a Senior Technical Writer and Content Creator—someone who has mastery of technical writing and experience creating multi-format content. You understand how different audiences need different content, and you're comfortable shifting your style to meet those needs.
The ideal candidate has a keen eye for detail and enjoys collaborating with other team members. You're excited to tackle everything from release notes to hardware manuals, instructional videos, and visual assets—all built from scratch.
You'll be joining our expanding Technical Communications team. Our goal is to collaborate with internal product teams and customer-facing teams alike, ensuring the content we create—in all its forms—directly enhances the customer experience. We work hard, respect work/life balance, and make sure everyone's voice is heard. If this sounds like a good fit for you, apply today
Responsibilities
Skills/Qualifications
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
Disclaimer
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.
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