Customer Service Agent Lead - Abbotsford - Executive Aviation

    Executive Aviation
    Executive Aviation Abbotsford

    4 days ago

    Description

    Customer Service Agent Lead

    We are seeking a motivated and experienced leader to join our team as a Customer Service Agent Lead. This role requires someone who is passionate about helping their team succeed, with deep airline experience that enables them to provide exceptional customer service.

    The successful candidate will be responsible for leading by example, creating a positive guest experience, and ensuring the safety and success of flights. They will also mentor and coach the team, participating in airline training programs when required.

    • Greet passengers with warmth and hospitality
    • Follow airline procedures for check-in, pre-flight grooming, boarding management, flight documentation requirements and carry-on allowances
    • Audit flights as necessary and assist Customer Service Agents with escalated passenger complaints
    prioritizing excellent customer service skills.

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