Sales Specialist - Richmond, Canada - IKEA

IKEA
IKEA
Verified Company
Richmond, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
What you'll need to have

  • You have previous experience in Sales or equivalent.
  • You have a minimum of 3 years experience in creating and selling complex home furnishing solutions.
  • You have a Minimum of 2 years experience, coaching and training senior/expert coworkers.
  • You have excellent skills in writing and communicating.
  • Fluent in English (where applicable) and local language is required.

What you'll be doing day to day

  • Drive performance optimization within the area of expertise to maximize customer satisfaction and business growth.
  • Evaluate skill performance within the area of expertise, suggest improvement areas and via Remote Team Leaders enable Senior Sales Generalists to build on strengths, thus contributing to reaching individual and team goals.
  • Collaborate and provide feedback to, multiple stakeholders across Ingka connected to the area of expertise, Update Senior Sales Generalists on range changes, digital tools and commercial activities, and secure Remote Customer Meeting Point (RCMP) perspectives continuously influence relevant processes, digital tool development and are represented in all relevant forums.
  • Regularly provide customer support directly to the customer (through all remote channels, including live video calls) to develop and keep own expertise up to date as well as to maintain customer focus and communication skills.
  • Adhere to most up to date ways of working for advanced digital solutions for complete home furnishing offers to secure smooth operation of internal processes thus optimizing the customer experience.

Together as a team
We are the ones meeting our customers - in our stores, online, in our catalogue and beyond.

We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability.

Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life


JUST SO YOU KNOW
In the IKEA world, this position is officially referred to as Sales Specialist
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