Service Specialist - Brampton, Canada - Rogers Communications

Rogers Communications

Verified Company

Brampton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most.

Collectively, we're proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media.

We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada's largest and most reliable 5G network.

As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let's make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

The Wireline Voice Operations is leading the enterprise in the evolution of advanced Voice technology projects implementation and managing network incidents effectively.

You will find yourself enthralled in various network components and systems within the Network Operations as we strive towards offering the best customer experience.

You relish the challenge of introducing disruptive technology. You believe that paving the way for automation will change daily routines and improve customer experience. You have a passion for DevOps and you are excited to execute and share wins with those around you. Please note that background checks are required as a condition of employment.

What you will be doing:

Provide technical leadership to Network Operations and Engineering team members.
Provide operational support for Core Wireline Voice platforms and advanced Voice Services during business hours and 24/7 on a rotational basis. Work night shift as required.
Provide expert level support for change control activities including impact analysis, MOP reviews, change implementation and postactivity verifications
Act as a top tier technical resource within Network Operations to investigate and resolve network incidents
Perform proactive analysis of Voice Network, VM/OS systems, and Voice Applications, tuning and optimization to improve our customers' experience.
Perform traffic and data analysis to discover insights from network analytics for designing and developing of actionable performance metrics, alerts, and KPI dashboards to capture and restore service degradation
Collaborate with Engineering, Project Management, Vendors, various TACs and other groups to ensure seamless introduction of new technology, platforms, and services into production
Create and maintain all related network and support documentation
Establish best practice standards for VM, cloud adoption & automation framework to drive efficiency, improve service availability and to reduce incident MTTR.
Support Network Architects in the development of the architectural direction and governing policies establishing necessary testing requirements to evaluate proposed designs and validate technology platforms
Act as a SPOC on rotational basis, review, assign and follow up on all incident and change tickets.
Transform network architectural concepts and engineering designs into daytoday operational guidelines, procedures, and practices for Network Operations department.

What you have:

Passion for emerging technologies and love keeping up with the latest technology trends.
Deep understanding of current and future Wireline Voice Core Network, Cloud, Virtualization/Hypervisor Platform and Services
3+ years of experience on VM/ Cloud Services configuration, operations, and maintenance
5+ years System Administration/ DevOps experience in a largescale, multiOS (Linux/Windows/VMWare, CentOS, Red Hat etc.) highavailability environment required with knowledge of infrastructure automation, security governance & compliance, patch, cost, and performance management
Bachelor's degree in Computer Science or Electronics/Telecommunications Engineering with a proven track record in large MSO or carrier operational environments
Demonstrated work experience in Translations and Configuration on Ribbon, Titanium, Neustar, and Oracle platforms; C20 Soft Switch, G6 G9 Media Gateway, SBCs, ENUM and Stir & Shaken
Strong working knowledge of SIP, SS7/ISUP, H248, MGCP, ISDN Q.931 standards, and related Voice protocols.
Working knowledge of Voice Calls, Tollfree call routing, IN Services including 800 and LNP
Advanced level skills in using tools like Tektronix, NetScout, Wireshark, Dynatrace etc.
Strong knowledge of current and evolving Network Management principles, protocols, and architectures; IP networks and protocols, routing, switching (OSPF, BGP, MPLS, VLAN, TCP/IP, UDP).
Strong knowledge of Unix and Linux operating system, scripting languages like Java, Python, PHP, VB script, Perl, bash, SPL for Splunk
Advan