Associate Project and Process Delivery, Seasonal - Toronto, Canada - Bell

Bell

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 417538

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.

Job posting details:

Job location: 100 Wynford Drive, Toronto, Ontario

Job status:
Temporary part-time / Summer Student

Position duration:
May to August 2024

Name and descrption of the hiring department:

Associate Project - Process - Delivery is part of DTH Partner Performance Management within Field Operations involves multi line of businesses (Satellite TV (DTH), Wireless Home Internet (WHI), Bell Smart Home (BSH), Public Access (PA).

Team responsible for special project delivery activities, vendor payments including Retail partners, National Installation vendors, Single Family Unit (SFU), Multiple Dwelling Unit (MDU), Special vendor payments, related payment inquiries and reporting/analysis.

Job duties / accountabilities:

Actively monitor system process enhancement, vendor performance related metrics and quality issues on all line of business related activities
Subject Matter Expert (SME) in payment related system and process logic for multiline of businesses (DTH, WHI, BSH and PA)
Document system requirement (SRS/BRD/UAT) for new line of business/process
Review current process, make recommendation for improvements, local database creation and maintenance support
Responsible for DTH, WHI and BSH related order flow monitoring, identify/document system, and process gaps for future enhancement
Investigate and resolve compensation process gaps and system issues
Be a prime and responsible for Bell Smart Home (BSH) payment system automation and process logic implementation
Responsible for establishing a national installation supplier for Bell Smart Home related field activities mainly for Small Medium Business (SMB), Bell Business Market (BBM), and enterprise customers
Public Access (PA-Payphone) related payment inquiries and system automation implementation
Work on impact analysis and implementation strategy on introduction of new technology and product/services
Perform analysis on contract management expectation for multiline of businesses and cost savings initiatives
Assist with business case creation/update/follow up on existing and new initiatives
Provide necessary training for external and internal teams on payment process and other related activities
Participate in technician field ride along for various studies including Time Motion Study, analysis, safety, and etc
Communication to installation vendors and retailers of any issues and work on resolution as required

Essential Skills / Competencies:

MS Excel Intermediate
MS Access intermediate
Familiar or working knowledge in programming languages including SQL.
MS PowerPoint basic
MS Word basic
Proven ability to multitask, strong organizational and time management skills.
Strong problem solving and decision making skills.
Experienced in analyzing process flow, order flow, and system processes

Preferred Qualifications / competencies:

Knowledge of SAS

Working Condidtions:

Monday to Friday, daytime schedule
Working profile: Remote

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Union

Job Status:
Summer Student

Job Location:100 Wynford Drive, Toronto, Ontario

Work Arrangement:
Remote

Application Deadline:05/24/2024

Created:
Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.