Service Writer - Winnipeg, Canada - Fleet Brake Parts and Service Ltd.

Description

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Fleet Brake Parts and Service _is one of North America's fastest-growing and largest independent distributors and marketers of heavy-duty parts and services.

We have 14 locations spread from British Columbia to the Atlantic and have a proven track record. Our organization is powered by effective leadership, progressive strategies, and industry-leading best practices. More importantly, Fleet Brake is driven by talented, customer-focused people who value strong work ethics, innovation, and quality.

We are currently looking for an experienced, ambitious, and self-driven
SERVICE
WRITER in our _
Winnipeg, Manitoba _ location who puts quality and customers first.

Being a team player and working with others will be the key to your success with Fleet Brake.

Please note:
Remuneration dependent on experience
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Fleet Brake offers_

Competitive wages

Excellent Benefit Package

Retirement Pension Plan

Boot Allowance

In house training from leading suppliers

Opportunity for growth

Safe work environment

On-call incentive

Education Assistance Program
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Key Responsibilities_

• Service Writing & Parts
• Document mechanical problems and services by listening to customer's descriptions of symptoms; clarifying descriptions of problems; conducting visual inspections; checking vehicle maintenance records; examining service schedules
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
• Have customer sign RO which details phone numbers, contacts, unit info, safety concerns, finish times, customer requests, ROI must be signed
• Update repair orders jobs, comments, details, mechanic notes, unit info, parts history details
• Finish repair orders comments, details, mechanic notes, labor adjustments, CVIP paperwork
• Preorder and pull parts for repair jobs in the shop & outside waiting before being required if possible. Help techs out in the shop don't wait for them to walk up to the counter
• Return cores and /or wrong parts within 24 hrs.
• Billing
• Bill parts to repair orders (inventory) as soon as taken out to the shop including the parts taken sheets
• Bill parts to repair orders (noninventory) as soon as they come into the building
• Repair order billing (Shop, Goliath, Service Trucks)within 24 hrs. maximum
• Issue computergenerated purchase orders for all noninventory parts, and check outstanding purchase orders weekly. Follow up on outstanding orders with vendors
• Finish billing repair orders within 24 hrs. of completion at the latest
• Follow Up
• Communicate with customers regarding updates, special order parts, delays, extra costs, and completion dates. Customers must be advised within 1hr of the units being completeddocument in the customer logbook
• Document all updates, specialorder parts, and communications on repair orders and in the service department logbook
• Communicate with parts dept. for parts pick updocument as required.
• Communicate with service parts driver for parts pick up when available
• Communicate with service team (including foremen and management)
• Communicate with team members before leaving your shift
• Customer Service
• Resolve customer complaints within 24 hrs. Escalated complaints are to be submitted to the manager with supporting documentation immediately
• Answer phone calls quickly, book repair work with appropriate info (check with foremen/manager if unsure), and help customers with informed answers & forward calls to appropriate personnel for technical questions.
• Acknowledge & help customers at the service counter immediately.
• Acknowledge & help mechanics at the back counter including service truck techs
• Maintain one person in the service department at all times (Foreman/Manager not included)
• Help parts department with calls when required
• Change shifts to cover employee vacation as required
• Health & Safety
• Follow published company policy & safety manual
• Maintain a clean and wellorganized service department
• Wear appropriate PPE in the shop area. Accompany customers in the shop with mandatory PPE (no customers allowed in the shop area without an escort)
• Report deficiencies in the shop, service dept. and service vehicles in writing to foremen/manager
• Do not operate any equipment that you are not trained for
• Others
• Conduct weekly shop consumable check/order (welding & shop supply)
• Conduct weekly shop inventory check/order (bulk oils, coolant, ATF, hardware)
• Any other duties assigned by the supervisor not far outside my expertise and training

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Qualifications:_

• High school diploma or the equivalent
• Experience as a Journeyman Parts Technician is an asset
• Ability to read and comprehend instructions and information
• Basic computer skills (Windows, Explorer, Outlook, knowle