Infrastructure Reliability Analyst - Toronto, Canada - BMO

Description

Application Deadline:

04/29/2024

Address:
100 King Street West

We are looking for a hands-on Infrastructure Reliability Analyst to join BMO's CCB CR infrastructure and Support team. The candidate will require expertise in Linux, Windows, and middleware platforms, with a focus on monitoring performance and developing strategic technologies.

The individual is expected to be part of an after-hours on-call support rotation.

We need someone with a strong AWS cloud experience and an SRE mindset.

The ideal candidate should be capable of leading the configure, build, install, test, maintain, monitor, and upgrade infrastructure processes involving computing platforms, servers, and network load balancers. They should have a good understanding of application servers, infrastructure, and system integration, which is crucial for providing solutions and technical planning.

The candidate needs to understand the layers of current and future technical platform hardware, operating systems, security, and system services. They should ensure reliable and secure computing and communication capabilities to run the business software while enabling the lowest operational cost/highest availability options.

They will perform capacity workload modelling and availability analysis for various platforms and environments. They will implement disaster recovery procedures and troubleshoot any network and connectivity issues promptly, with minimal disruption to normal functioning. The candidate will work with stakeholders and recommend infrastructure solutions based on engineering requirements.

They will ensure systems and infrastructure align with business value and are technically sound and well-integrated. They will respond immediately to critical connectivity and access issues by evaluating solutions, coordinating recovery, and ensuring resolution.

Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed.

Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident.

Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

On call and flexibility required.

• Designs, costs, develops, tests and implements system solutions developed internally and/or in conjunction with outside vendor.
• Recommends and implements solutions based on analysis of application and business needs, issues and implications for the business.
• Designs and engineers systems through capacity planning (such as bandwidth, disk space, storage, and CPU utilization) to ensure high availability and performance of end-user applications and systems.
• Ensures that infrastructure solutions are scalable, flexible, and supportable, and are as standardized and automated as possible.
• Understands the functionality and integration of applications as they relate to business requirements and technical deployment within the physical and virtual infrastructure.
• Performs capacity workload modeling and availability analysis for customer facing applications, systems and environments and recommends changes/enhancements for improving performance and reliability and promoting a seamless customer experience.
• Works across teams to ensure IT system upgrades are implemented with minimal impact to production operation.
• Identifies and defines new process and/or system improvement opportunities.
• Evaluates and recommends emerging technologies to influence the design process.
• Identifies emerging issues and trends to inform decision-making.
• Conducts independent analysis and assessment to resolve strategic issues.
• Leads and conducts assessments and investigative work in a constructive manner.
• Ability to break down strategic problems and analyze relevant data and information to provide insights and recommendations.
• Exercise judgment to identify, diagnose, and solve problems within corporate IT guidelines and rules.
• Facilitates technical issue resolution across various platforms and environments.
• Leads and conducts detailed design reviews in a constructive manner.
• Technical planning and development of road maps.
• Identifies opportunities to strengthen the capability of the technology organization at BMO,
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Focus is primarily on business/group within BMO, but may have broader, enterprise-wide focus.
• Builds effective relationships with internal/external counterparts.
• Works well with others, and independently and regularly handles non-routine situations.
• Track record of planning and leading assignments.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Hands on Unix (Linux/Solaris)and Windows experience with shell scripting / development / system administration experience.
• Should have experience with migration projects and upgrades.
• Cloud experience with AWS
• App development experience is a bonus.
• Relevant IT infrastructure & platform knowledge in the following technology domains: application servers, on premise and cloud, databases, distributed/server, storage, networking, workplace technology and unified communications.
• Possesses a deep technical understanding and strong problem-solving ability.
• Knowledgeable and experienced with technology/solution design and configuration, capacity management, impact of design decisions to infrastructure and application components, functional / technical behaviour of middleware and data layers, virtualization, service design, Dev Ops, Production Ops and various support arms, deployment environments, packaging and distribution of the application, and production readiness.
• Understanding of application integration and relevant infrastructure (servers/storage /firewalls).
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Data driven decision making - In-depth..

Grade:
7
Job Category:
Individual Contributor / Collaborateur
We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.