Bte Service Technician - Kitchener, Canada - Demant Canada

Demant Canada

Verified Company

Kitchener, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Scope

Reporting to the Demant Operations Director, the BTE Service technician is responsible for repairing, servicing, reprocessing, modifying, and checking of each hearing instruments and related products to ensure customer satisfaction.

Related products may include, but not limited to, personal FM, connectivity devices, classroom devices, Diagnostics instruments, earmolds, and programming devices.

Duties and Responsibilities

Save user setting before doing any repairs and restore the settings after the repairs
Set the instrument to factory setting for troubleshooting
Conduct quick diagnosis to identify instruments for local repair or for inhouse repairs
Prepare any paperwork required for devices
If applicable, perform modification such as colour change, bone conductor, tamperproof battery door, switch free top shell, etc.
Conduct appropriate tests such as, Acoustical, Listening, Range, Connectivity, etc.
Conform that the speaker units are performing to specifications
Request / get required parts for modification
Perform the modification as per instruction and test the modification for functionality
Repair Connectivity Devices, and Personal FM devices
Perform firmware update, modification (Expansion modules), RF alignment, in applicable and needed
Conduct appropriate testing such as, Bluetooth Connection, Wireless communication, FM Transmissions/Receptions, Tympanometry, Bone Conductor, Battery, etc.
Plan and request for parts and packaging needed for reprocessing
Replace and/or clean cosmetic parts
Ensure items meets the product specification by the manufacturer
Erase and/or reset pervious user settings
Conduct appropriate troubleshooting and techniques to correctly identify or verify the problem for each instrument/device
Provide timely feedback to Customer service, Audiology support, Field Service Technician or the Manager regarding design change and status of repair as observed
Maintain a clean, safe and productive working environment
Assist other technicians as required to accommodate for changes in volume, work flow and/or staffing.
Provide guidance and training to each other when required to ensure all technicians are competent in the various areas of production and product knowledge
Conduct basic equipment maintenance as necessary
All other duties as assigned

Education and Experience

A high school diploma or equivalent is required
Minimum of 1 year of working experience in a Production or Manufacturing environment is required
Excellent manual dexterity and handeye coordination are necessary
A solid understanding of reading and interpreting schematics, charts, and technical manuals
Uses various common hand and power tools and precision instruments as required

Accommodation
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.