User Support Technician - Greater Sudbury, Canada - Contact North | Contact Nord
Description
Education:
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 year to less than 2 years
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Health benefits:
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Long term benefits:
- Life insurance
- Pension plan
- Registered Retirement Savings Plan (RRSP)
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 35 hours per week
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