Customer Support Representative - Whitby, Canada - Invitica Solutions

Invitica Solutions Whitby, Canada

2 weeks ago

Full time

Description

The Customer Support Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics and show a strong sense of motivation and professional demeanour in order to thrive in our firm. Once proficiency is shown consistently from the Customer Support Representative, the opportunity to develop into more of a leading role will be discussed with the hiring team.

Essential Job Responsibilities:

Thoroughly track, organize and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one another
Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
Research and problem solve client issues by networking with other Customer Support Representatives who have seen success within the realm of the issue you are having
Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Preferred Qualifications:

Bachelor's Degree is preferred, however, can be replaced with 1-3 years of customer service experience
Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills
Must be able to work a full-time schedule for this particular role
Demonstrated consistency in achieving and exceeding goals a and strong customer orientation

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