Operation Christmas Child Call Center Representative - Calgary, Canada - Samaritan's Purse Canada

Samaritan's Purse Canada

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Region:
Calgary, AB

Samaritan's Purse is a Christian international relief organization providing spiritual and physical aid to hurting people around the world.

Since 1970, Samaritan's Purse has helped meet the needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ.

Key responsibilities include but are not limited to:

Respond professionally and efficiently to inquiries made by staff, donors, and the general public regarding donations, orders, general concerns, and prayer
Respond to and/or forwards all French calls to the bilingual representatives in a polite manner
Retain relevant and uptodate understanding of information and reference sources in order to respond to all inquiries courteously, efficiently and accurately
Maintain an expert understanding of all call center functions, SPC procedures and requirements as outlined in the OCC Call Center Manual
Ensure all catalogue orders are completed in a prompt and efficient manner
Responsible for the accurate tracking and recording of all dropoff sheets for OCC participating groups
Investigates donor complaints and provides appropriate solutions in accordance with SPC and OCC policy
Completes outbound calls to donors as required for special projects
Performs the timely and accurate data entry of donations, material requests, orders and other donor inquiries

Qualifications:

Qualified applicants should be committed to Christian values and precepts and be in agreement with the Samaritan's Purse Statement of Faith
Passionate about the work of Samaritan's Purse and Operation Christmas Child
Outstanding customer service skills and experience
Pleasant and professional phone manner
Proficiency with MS Office and excellent keyboarding skills
12 years of data entry experience
Ability to maintain confidentiality of records and information
Ability to perform repetitive tasks in a fastpaced team environment
Detailoriented, accurate, and efficient
Ability to multitask and adaptable to changing priorities
Ability to work independently, with mínimal supervision, and also as part of a team
Clear written and verbal communication skills

Contact Information:

To respond to this opportunity, please forward your resume together with a cover letter detailing your passion for Christian ministry employment to:

Attention:
Human Resources
**20 Hopewell Way NE, Calgary, AB T3J 5H5