IT Manager - Toronto, Canada - Peninsula Canada

Peninsula Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
Peninsula Employment Services Limited

Department:

IT

Location:
Toronto, Ontario

Salary:
$90,000 - $110,000

Type of Employment:
Permanent

Full/Part-Time:
Full-Time

Hours of Work: 37.5

Working Days:
Monday to Friday

About Us

Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy and BrightHR Software.

We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba and Ontario; with foreseeable plans of branching out to all provinces across Canada Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada.

We employ over 2,500 people globally Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

Job Purpose

The
IT Manager is responsible for working collaboratively with all internal departments including the wider
IT team (Data & Integrations and Salesforce) as well as the rest of the Peninsula Group of Companies to ensure the successful management of all aspects of
IT operations.

The individual will ensure SLAs and KPIs are consistently met and technical decisions are aligned with the business objectives of the organization.

In addition, the role will also define and implement policies, procedures and best practices related to technical and platform infrastructure.

Job Overview

Day-to-Day Duties and Responsibilities

Lead and take ownership of critical incident management response, controlling and coordinating necessary activities to restore service, determining root cause and delivering root cause fixes. Ensure ongoing and proactive communication with stakeholders, executive team and VP of
IT.
Work with various teams to define the
IT requirements for new business systems implementations (including cost, deployment and integration issues).
Manage technical staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Provide clear businessbased cost justifications for proposed improvements to
IT systems including developing business case justifications and cost/benefit analysis for spends and initiatives.
Benchmark, analyze, report on, and make recommendations for the improvement and growth of
IT services and systems. Report on KPI's and SLA targets on a regular basis.
Assist in management of financial aspects of
IT systems, including purchasing and budgeting.
Develop and implement policies and procedures for service desk, security, disaster recovery, standards, and service provision.
Deliver progress reports, proposals, requirements documentation, and presentations. Establish and maintain regular written and inperson communications regarding
IT activities and performance.
Build, develop, and grow any business relationships vital to the success of the department and/or organization. Administer vendor, outsourcer, and consultant contracts and service agreements with a view to cost savings.
Lead a team of
IT Analysts to continuously improve service offerings that reduce timetodelivery, ensuring KPIs and SLAs are adhered to.
Be reachable 24/7 in emergencies and help deliver firstclass service and support to customers.
Be handson and assist teams in troubleshooting and resolving technical operational issues related to
IT software, hardware and cloud platforms.
Develops and maintains
IT documentation including system diagrams, disaster recovery plans, and system dependencies.
Ensure knowledge of the platforms is accurately maintained and documented and play a lead role in ensuring the transfer across all support staff.

What you Bring to the Team

Proven leadership skills and the ability to motivate teams. Exceptional abilities at mentoring and engaging others, empowering your team and inspiring them to excellence
Demonstrated ability to think strategically about the business, products, and technical challenges with 3+ years of leadership and industry relatedexperience managing a highperforming team in a fastpaced environment.
Experience working both independently and within a teamoriented, collaborative environment is essential along with strong written, interpersonal, presentation and oral communication skills. Ability to communicate effectively to senior management.
Demonstrated employee/organizational leadership skills in an
IT environment including an ability to lead major change and projects initiatives using technology as an enabling resource.
Extensive knowledge of
IT planning, infrastructure operations and services delivery gained through progressive related experience in a complex multistakeholder environment. This includes strong technical knowledge of servers, networks, PC operating systems and associated protocols, stan