Guest Services Agent - Toronto, Canada - Germain Hotels

Germain Hotels
Germain Hotels
Verified Company
Toronto, Canada

6 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

JOB SUMMARY

WHAT WE OFFER

  • A percentage of the group insurance is paid by the employer for full time employees
  • Promotional rate to discover Germain Hôtels properties through Canada
  • Opportunities to develop your career within a growing company across Canada
  • Access to the hotel gym
  • Employee referral program
  • Employee Assistance Program for team member and their family

YOUR ROLE

  • Welcome and register guests
  • Verify and detail the day's arrivals, follow up with reservation confirmations, follow up with different reservations booking channels
  • Keep track of arrivals, departures, inhouse, daily activities and follow up accordingly
  • All other related guest service responsibilities
  • Ensure the reception area is clean and maintain supplies needed

YOUR PROFILE

  • Diploma in Hospitality Management an asset
  • Bilingualism an asset


  • Good computer knowledge

  • Knowledge of PMS Opera an asset
  • Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
  • Able and enjoys working in a team environment as well as independently
  • Able to organize, prioritize and, multitask
  • Stand for several hours in a row
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