On-site Lead - Ottawa, Canada - University of Ottawa

University of Ottawa
University of Ottawa
Verified Company
Ottawa, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Job Type:
Employee

Duration in Months (for fixed-term jobs):
N/A


Job Family:
Library and Archives


of Open Positions:
1


Faculty/Service - Department:
User Engagement Coordination


Campus:
Morisset Hall


Union Affiliation:

SSUO

Date Posted:
May 18, 2023


Closing Date:
May 28, 2023

Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above


Hours per week:
35


Salary Grade:

SSUO Grade 09


Salary Range:
$67, $85,623.00

  • Job Family: Library
  • Position Title (Generic): Lead Coordinator, Library and Archives
  • Position Number (generic): BIB009
Position Level: 9


  • Last revised: December 2018
  • Position Purpose
  • This position coordinates the daytoday operations to ensure the smooth functioning of the library's customer service locations. This person handles the daytoday problem solving of assigned facilities and acts as a resource person when dealing with special situations.
  • Typical Responsibilities
  • Employee Supervision: Supervises and evaluates the work of subordinates assigned to customer services. Participate in the selection process for regular, contract and student employees in his/her area. Organize training and coaching of department employees. Promotes a positive team environment and is involved in organizing team building activities in collaboration with the User Engagement Coordinator.
  • Service Desk Management: In collaboration with the User Engagement Coordinator, ensures complete coverage of assigned locations and services and may reassign resources to ensure an acceptable level of service across all points of service when necessary.
  • Problem Management: Resolves site specific problems on a daily basis and acts as a resource person for situations that fall outside of the normal rules and regulations. Coordinates the processing of academic sanctions and assists in the preparation of all required financial reports.
  • Environmental Safety: Maintains close liaison with the Protective Services and Housekeeping teams to ensure a safe and pleasant work and study environment for all. Make service calls when necessary and follow up until the situation is resolved.
  • User Service: Performs the same duties as supervised employees, such as participating in chat room and point of service office shifts. This includes guiding patrons in their use of library resources, providing library orientation for new students at the start of the school year, and shelving in order to keep up to date and to be able to support your team.
  • Service Improvement: Work closely with the User Engagement Coordinator and the User Services Librarian to assess and explore opportunities for service improvement and explore new tools for user services. Organize and participate in the development and implementation of initiatives to enhance the student experience.
  • Other Projects: Engage in projects beyond those assigned to provide expertise to advance the work and mission of the library.
  • Knowledge, Experience and Skills
  • Essential Qualifications
  • Postsecondary education in a relevant field or equivalent work experience.
  • At least 4 years of customer service experience.
  • At least one year of experience in file coordination
  • At least one year of experience in staff supervision.
  • Key Competencies
  • Planning skills
  • Initiative
  • Customer service orientation
  • Teamwork and collaboration
  • Other qualities
  • Knowledge of library operations.
  • Knowledge and experience in the operation of an integrated library system.
  • Knowledge of a student system to locate information in student records (a plus).
  • Ability to manipulate and interpret computer data; to calculate, verify and record data accurately and precisely
  • Ability to organize teamwork
  • Ability to present to groups in both English and French
  • Excellent interpersonal and communication skills with a variety of constituencies (students, faculty, staff, management, community members) both orally and in writing.
  • Excellent analytical skills to identify client needs, problem areas and solutions.
  • Ability to work on multiple files simultaneously.
  • Ability to work in a team environment.


  • Bilingual

  • French and English (oral and written)
  • Front line position.
  • Schedule
  • September to April
  • Tuesday to Saturday
  • Tuesday: pm
  • Wednesday to Saturday: 6:30 pm to 2:30 am
  • May to August


  • Tuesday

  • Thursday: 1:30 9:30 pm
  • Friday : 10:30 18:30
  • Saturday: 9:00am 5:00pm
  • The incumbent may be required to work evenings and weekends, as well as have his/her schedule modified to meet the needs of the department.
  • Direct Reports
  • User Engagement Assistants (between 210)
  • Organizes and distributes workload among unit employees. Supervises their work on a daily basis and takes over situations that cannot be resolved.
  • Students (Between 28)
  • Organizes, trains and distributes workload among students in the unit; manages issues.
  • Typical working relationships or other working relationships
  • User Engagement Coordi
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