Service Technician - Mississauga, Canada - B&B Roadway and Security Solutions

Description

ASSA ABLOY Entrance Systems

Position Description


Position:
Service Technician


Reports To:
Northeast District Service Manager


Direct Reports:
None


Classification:
Non-exempt


Description of

Required Skills:

Strong technical product knowledge to service, trouble-shoot problems and perform preventative maintenance on all automatic, manual and revolver doors.

To perform service in accordance with national standards (diagnose and repair). Must be people-oriented and reflect enthusiastic, professional, highly-respectable and accountable demeanor. Excellent written, verbal and follow up/through communications are required.


Description of

Professional Qual
ities:
Must be customer oriented and entrepreneurial in nature.

He/she must approach the position as a total service provider, whose goal is to ensure customer satisfaction to the highest degree.

The individual must possess a broad scope of the role he/she plays in ensuring the on-going success of the business, team and accounts under his/her direct influence, and be willing to conduct service business in a professional manner that reflects team member investment, commitment, accountability and "ownership" over the customer base and the business itself.

Description of Service Technician Duties:

• Demonstrates company values and our behaviours for the following; engagement & communications, openminded & courageous, professional & respectful and building the team spirit with all team members and colleagues.
• Provide polite, professional and responsive service to customers.
• Continually searches for and identifies opportunities for addon servicerelated revenue to grow and expand the District Service business, such as; upgrades, modifications, service contracts, parts sales and new equipment sales.
• Ensure good quality of work is performed on service repairs, upgrades and preventative maintenance.
• Service processes, procedures and protocols are detailed, thorough and in compliance
• Views role from a broad perspective, ensuring that daytoday operations continually contribute to overall performance, customer experience and company/department initiatives and goals
• Perform emergency service, diagnose and repair, preventative/planned maintenance, operation/maintenance instruction and upgrades on automatic, manual and revolver doors, both on company and competitor products.
• Actively engaged in recommending improvements (upgrades and modifications) to customers to correct and/or improve product performance, functionality and safety. Provide quotes on replacement of wearable parts and failed safety checks while performing planned maintenance.
• Maintain proper truck stock and inventory to support territory and First Time Fix KPI.
• Maintain company vehicle both in appearance [interior and exterior] and adhering to vehicle maintenance schedule.
• Maintain clean, neat personal appearance in accordance to company Appearance Policy and representing our brand in a professional manner.
• Label equipment and completed door assignments with approved company logo decals.
• Maintain accurate, detailed and responsiveness to all administrative accountabilities, such as; time recording, expense reports, service reports, customer record updates, completion of checklist, checkin and out on IVR etc.
• Interface with customer, enduser and general contractor in a courteous professional manner at all times.
• Participate in training programs offered and remain AAADM certified.
• Perform all work in a safe manner for prevention of accidents to themselves, coworkers, and enduser onsite and the general public and property of all concerned.
• Wear and maintain any/all Personal Protection Equipment when necessary.
• Assist in any/all inventories as directed.
• Maintains vehicle inventory for installation tools and supplies.
• Maintains vehicle cleanliness and organization at all times.
• Effectively communicated with clients regarding arriving to site, checkingin, service update, returning to restore equipment and checkingout. This includes IVR, paperwork and customer special request.
• Ensures that the client relationship is held as priority and all client questions and concern are answered to their satisfaction.
• Maintains, repairs, overhauls, troubleshoots, modifies, constructs and tests various types of electrical, electronic, and/or mechanical equipment and related devices supporting automatic and manual doors.
• Applies technical knowledge of electronics principles in order to put equipment in operational condition and solve complex problems.
• Troubleshoots and corrects malfunctions using specialized test and diagnostic equipment.
• Other duties as assigned.

Description
of Knowledge, Skills, and Abilities:

• Strong electro-mechanical aptitude.
• AAADM Certification preferred.
• Ability to work cooperatively and communicate both written and orally in the English language.
• Ability to lift up to 100 pounds.
• Physical ability to