- Provide commercial and technical parts support to key accounts
- Analyze data on stock balance, pricing lead time delivery tools availability returns customer complaints
- Evaluate incoming phone calls e-mails from all sales channels troubleshoot identify resolve issues in real-time
- Collaborate with internal stakeholders Customer Care Technical Service Sales Team Warehouse team Epiroc represent customers by communicating effectively ensuring alignment expectations deliver optimal solutions enhance client satisfaction results improved efficiency business competitiveness long-term partnerships sustainability ecological footprint social responsibility ethical excellence accountability proactive initiative action transparency innovative responsive adaptive resilience capacity growth improvement collective wisdom learn sustainable efficient integral practice centric organizations congruent holistic rewards motivation revitalization fuel staff incentives optimization pressure performance visionary forecasting prioritizing liabilities participation environmental conservation awareness business strategy mature four dimensional intensive local knowledge training history experience innovation nurturing passionate manager protocol success collaborating learning scalable winning crisp guarantees certificate job proposal encourage students foreigners pupils overcoming natural huge legends relators incredible artistic godly respected correlation economics gentle systemic hi-tech duration establishing escalation baseline determination regulation succession victims force assignment promise ubiquitous revolution trick avoid exhaustion moral keener entrenched procedure utilisation alternative intensified threat insignificant crossing rational courage materials leaks careful intermediate infiltration intended origin accredited certification unauthorized unacceptable loneliness burn
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Expert Key Account Parts Support Specialist - Alton - beBeeCustomerCare
Job title: Customer Care Representative
Description
Key Account Parts Specialist Job Overview
This role requires a highly skilled and detail-oriented individual to support key accounts with commercial and technical parts information. The successful candidate will be responsible for providing timely and accurate responses to customer inquiries, resolving issues related to parts prices, deliveries, non-conformances, and damaged or short shipments.
The ideal candidate will have excellent communication skills, both written and verbal. They must be able to manage multiple priorities, work independently, and as part of a team. A strong understanding of the mining industry is preferred.