Wedding & Events Coordinator - London, Canada - Wyndham Hotels & Resorts

Wyndham Hotels & Resorts

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dolce is now seeking a Wedding & Events Coordinator to join our team at Dolce Ivey Spencer Canada in London, Ontario.

Job Summary:

The Weddings & Events Coordinator is the direct contact after contracts are signed for special group functions (i.e. Weddings) and will be responsible for overseeing all key steps in guest satisfaction, including, but not limited to BEO and booking confirmations, special guest needs, event vendor communications, set-up confirmations. dining, rate and favours, banquet cheque review, deposits and final payment confirmation.

Education & Experience:

This position requires a high school diploma, GED or equivalent experience.

Post-secondary degree or diploma in event planning, hotel or restaurant management is an asset.

1-year experience in Food & Beverage, Events/Catering or a related filed. Supervisory experience an asset.

Proficient in MS Office (Outlook, Excel, Word, PowerPoint). Experience with FDC or Opera software is an _asset._

Physical Requirements:

Ability to work in a fast-paced environment with exposure to stress of tight deadlines.

Flexible and long hours sometimes required.

Ability to be on your feet (standing, walking) for a full 8-hour shift.

Some portion (10-50%) of weekly assignments will be performed outdoors with exposure to weather conditions.

General Requirements:

Regular work schedule will include weekend, evening and some holiday shifts.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and serviceoriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must demonstrate strong organizational skills and document management.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to crosstrain in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.

Fundamental Requirements:

Assist the Catering Sales Manager create floor plans, verify all event details and ensure BEO's and planning documents are distributed on time.
Ensure a smooth transition to operational planning once contracts are signed and a detailed BEO is complete; become the lead client contact.
Coordinate all vendor and wedding planner requests and communications, providing guidance and scheduling times for visits, deliveries, setups/pickups, etc.
Ensure multiple events and/or shared services are scheduled so they do not overlap or hinder the use of common spaces.
In consultation with the Catering Sales Manager, input all changes and updates in to the FDC and Opera systems, as required.
Follow the event checklist and ensure all lastminute changes are signed off, communicated and actioned.
Support clients in staying on schedule and communicate any advances or delays in schedule to all departments, as necessary.
Confirm deposit payments are posted in advance of event and review banquet checks for accuracy before posting.
Ensure event signage and standard decorations are in place and in good repair, inspect venue and coordinate any repairs in advance of events.
Attend all weekly wedding resumes, preevent meetings, and lead rehearsals to confirm all event details.
Assist the Catering Sales Manager prepare for menu tastings and wedding shows, attending as scheduled.
Other duties as _assigned._

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents.

Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry.

Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the