Clinic Experience Associate - Sydney
3 weeks ago
Job summary
The Customer Experience Associate contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations.Create a welcoming environment for clients, guests, team members and stakeholders Respond to in-person telephone and digital inquiries promptly and always within 24 hours Solve problems anticipate challenges barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible Provide personalized interactions with clients actively seek to understand what matters most to clients communicating to the team so everyone is aware Schedule privateacute clients effectively based on the client Care Plan as set out by their clinician(s) Schedule to maximize opportunity for client access to care including access to online booking Educate support the client in engaging with digital tools resources such as Client Portal online booking Maintain confidentiality of client records personal health information at all times Facilitate effective flow within the clinic What You Need To Be Successful A natural ability connect people build strong relationships Demonstrated ability identify problemspotential problems quickly coupled strong problem solving skills Be Pro-active Results-oriented Strong written verbal communication skills Ability switch between tasks quickly ease Excellent time management organizational skills attention detail Excellent listening observational skills Strong computer literacy various applications programs Microsoft Office Strong customer service skills Ability work independently cohesive team
Job description
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