Client Support Analyst - Toronto - Altus Group

    Altus Group
    Altus Group Toronto

    4 days ago

    Description

    Compensation

    Compensation Disclaimer The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives.

    Compensation Range $45,000 - $55,000

    Job Summary

    As an Analyst, you will support business clients throughout their use of ARGUS software applications. This role offers the perfect blend of technical expertise and customer-focused support, allowing you to apply your quantitative skills in a client facing environment. As part of our team, you will analyze financial data and resolve software-related issues, tackling complex problems for clients across the real estate and financial services sectors. This is a role for someone who thrives in a customer-facing, problem solving role.

    Key Responsibilities

    • Resolve issues. Identify, analyze and solve problems affecting client's software.
    • Respond to enquiries. Provide timely, intelligent and professional responses to customer calls and emails.
    • Communicate. Actively support the client in all aspects through problem resolution, keeping the client informed throughout life of incident.
    • Document. Clearly and concisely log and track details of solutions and maintain the resolution database.
    • Learn. Come up to speed on new technologies, software, and concepts.
    • Prioritize. Recognize when issues need escalation to senior representatives or Development.
    • Collaborate. Work closely with global inter-company departments/teams such as Sales, QA and Development to provide assistance and resolve product queries raised by our clients.

    Key Qualifications

    • Educational Background: You have a Bachelor's degree in Real Estate, Finance or Mathematics (or related field).
    • Technical Proficiency: You learn new technologies quickly and you're comfortable with software installation in environments such as Citrix and Windows.
    • Numerical Skills: You possess strong numerical skills and are comfortable working with financial data.
    • Problem-Solving Expertise: You are a logical thinker with the ability to consider multiple solutions, research options and develop innovative solutions.
    • Effective Communication: You excel at conveying complex technical details and requirements in a clear and concise manner, both within the team and to clients.
    • Customer focus: You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.
    • Collaborative Spirit: You have excellent interpersonal skills. You work equally well independently or as part of a team.
    • Must be able to successfully complete ARGUS Enterprise Certification within the first month of employment.

    Unlock your Altus Experience

    If you're looking to advance your career in in an industry that is transitioning for greatness, there's no better place than Altus Group.

    Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected.

    We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry.

    What Altus Group Offers

    • Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.
    • Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.
    • Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work — use the office for collaboration and remote work for focused tasks.

    Inclusivity & Accessibility

    Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We're seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at or

    Use of Artificial Intelligence

    AI tools may be used to support the initial stages of screening for this role; however, all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional.

    Background Checks

    Please note that as part of our commitment to maintaining a safe and secure workplace, Altus Group may conduct background checks on candidates who receive a conditional offer of employment. These checks may include, but are not limited to, verification of employment history, education credentials, criminal records, credit history (where relevant), and reference checks. The scope and nature of background checks may vary depending on the role, location, and applicable laws. All background checks will be conducted in compliance with local laws and regulations, and candidates will be informed of any checks required as part of the recruitment process.

    Other Notes / Application Process

    We appreciate all applicants; however, only those selected to move forward will be contacted. Thank you for your interest in Altus Group.


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