Service Manager - Kelowna, Canada - Wyant Group Okanagan

Wyant Group Okanagan

Verified Company

Kelowna, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As the successful applicant you will:

Previous Service Manager and/or Service Advisor and/or Automotive Service Technician experience
Be a leader
Have superior customer service skills
Have excellent verbal and written communication skills
Be extremely organized
Pay close attention to detail
Have effective problem solving and mediation skills

In this exciting role, you will:

Create goals and objectives for the team based on forecasts
Monitor financial statements
Come up with action plans to increase business
Ensure that the department meets all customer satisfaction and financial goals
Organize and facilitate training
Ensure manufacturer training courses are completed by employees
Ensure warranty claims are processed and forwarded to the manufacturer
Ensure all OH&S regulations are being followed
Open and close work orders
Communicate with service customers to determine the nature of the mechanical problems
Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
Review work performed, answer any questions and explain charges and coverage

We offer our employees competitive wages, a comprehensive benefits package, employee discounts on automobiles and service, flexibility and an amazing work environment.

Benefits: