System Administrator - Regina, Canada - powerland

powerland
powerland
Verified Company
Regina, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Job description
Systems Administrator


The Systems Administrator is the final escalation point within the Services portfolio of customers, reacting to issues brought forth by customers and/or lower tiers.

This position works closely with Senior Solution Architects and other Senior IT Technicians to ensure all Managed Services customers are experiencing maximum uptime and efficiencies with their technology.


Responsibilities:


The Senior IT Technician's responsibilities include:

  • The escalation point from lower tier Technicians supporting customers
  • Responsible for support and management of all Server, Storage and Network infrastructure across Customer portfolio, adhering to best practice standards
  • Provide product training and act as a mentor to lower tier Technicians
  • Provide onsite support to customers as needed
  • Responsible for follow up of escalated issues
  • Maintaining current customer notes and key points of information to serve as guides for the rest of the team
  • Act as a back up for IT Support Technicians, and Senior IT Technicians
  • Provide afterhours coverage as part of an oncall rotation schedule for SLA support as needed
  • Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues
  • Ensure customer inquiries are responded to within established time frames and customer care and technical support service levels are achieved

Qualifications and Requirements:


  • 35 years of experience supporting personal computers and printers.
  • 1 year of experience with server networks, virtulization, security, and cloud services.
  • Experience with securing data, network access and backup systems
  • Extensive experience with Microsoft Windows OS, Mac Desktop OS, Windows Server , Active Directory, Exchange and Microsoft 36
  • Ability to handle multiple priorities
  • Perform in an effective and timely manner all the tasks required
  • Work as a member of the Managed Services team in conjunction with other groups of technical staff
  • Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, and drawing valid conclusions
  • Ability to lift up to 50 lbs

Salary:
$45,000.00-$65,000.00 per year


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Experience:

- system administration: 1 year (preferred)


Work Location:
In person
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