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- Taking the food & beverage department into the future, defining direction, establishing goals, seeking opportunities for growth and improvements
- Creating and implementing a departmental plan and measurable objectives for the banquet & catering departments
- Establishing and communicating goals, targets and quality standards to team members
- Communicating and monitoring company policies, practices and the quality of work and provides feedback on the degree to which the operational standards are met
- Adhering to departmental budgets and prioritizing resource allocations appropriately, i.e. effectively monitoring operational costs and inventory levels
- Collaborating with other leaders and departments to execute food & beverage marketing
- Leading menu planning and creation, and seasonal projects and marketing events with the F&B team
- Maintaining health & safety standards and taking responsibility for the security of the property, ambassadors and guests
- Managing and overseeing the work of others within the food & beverage functions, including ongoing responsibilities such as delegating work flow, motivating and providing guidance to team members
- Ensuring team members deliver excellent guest service aligned with company policies and brand promises; removing barriers to delivering exceptional guest services
- Creating an environment that is motivating and engaging by being visible and accessible, providing open access for ambassadors to build rapport, discuss issues and resolve concerns
- Maintaining optimal staffing levels and completing weekly schedules
- Building a strong team through effective recruitment, communication and team practices
- Effectively managing performance and development of the team by providing regular positive and constructive feedback to support high performance
- Demonstrating a superior customer service attitude
- Other duties as required
- Minimum four years of related hotel work experience
- Bachelor's Degree or Diploma in Hospitality Management or equivalent combination of education and experience
- FoodSafe, Serving It Right required
- Hepatitis A Vaccination recommended
- Passion for guest service, able to create and deliver on guest experiences
- Able to work under pressure, multi-task and organize a complex and varied work portfolio
- Experience leading in a unionized environment may be required
- Experience with menu creation, costing, and programming in POS systems an asset
- Able to work under pressure, multi-task and organize a complex and varied work portfolio
- Experience in forecasting and budgeting
- Excellent communication, specifically written and oral English, and customer service skills
- Demonstrated advanced knowledge of MS Office Outlook, Word and Excel required
- Exemplifies Coast's core values and enjoys working in a culture of accountability
- Able to work a flexible schedule, which will include evenings, weekends and holidays
Food & Beverage Manager - Edmonton, Canada - Coast Hotels
Description
The Food & Beverage Manager contributes to the overall success of the hotel by leading and managing the property's food & beverage operations in alignment with Coast Hotels' long-term strategy. Reporting to the General Manager, this position will ensure the continued growth and development of the food and beverage team and maximize customer service and profitability for the food and beverage outlets and the catering department.
Responsibilities:
Business & Operational Leadership:
People & Culture and Guest Leadership:
Knowledge/Skills/Experience: