Pcx Department Manager - Etobicoke, Canada - Fortinos

Fortinos

Verified Company

Etobicoke, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Mandate:

To lead a team of Personal Shoppers and the in store experience of our PC Express program including in-store shopping, customer interactions, handling POS transactions with a strong focus on delivering exceptional customer service.

passion & commitment to customer service is a key driver for our Company

Duties & Responsibilities:

Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience;
Develop an understanding of best practices relating to PC Express Operations;
Be committed to maintaining operational standards;
Be accountable for departmental financial objectives;
Work with employees to improve productivity, engagement and retention;
Identify opportunities to reduce customer wait times upon pickup at store;
To schedule, direct, supervise and discipline department staff and train all new employees;
To be responsible for the opening and/or closing functions of the department;
To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy;
To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
Other duties as assigned.

Requirements:

Exceptional customer service skills and a talent for building customer loyalty;
Flexibility to work a variety of hours which include days, evenings, night shifts and weekends;
The ability to work in a fastpaced environment under pressure;
The ability to lead, coach and motivate employees;
Strong financial acumen to deliver outstanding business results;
A commitment to delivering consistent results, every day;
Previous retail, grocery retail or hospitality management experience is an asset.

How You'll Succeed:

We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE:

The Employer noted in this posting is an independently owned corporation ("Franchisee") which is licensed to use the "FORTINOS" trademark(s) by Loblaws Inc.

Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.