Global ERP Coe Operations Lead - Montréal, Canada - WSP

WSP

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 55,000 team members across the globe.

In Canada, our 9,800+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

The excellence we bring to our work and to our workplace has been recognized far and wide.

We are among the LinkedIn Top 25 Companies two years in a row, one of the Top 100 Sustainable Companies in the World (and among the Top 10 in Canada), and we earned Platinum Elite Recognition through our participation in more than half of Canada's Top 100 Infrastructure Projects.

At
WSP:

We value our people and our reputation
We are locally dedicated with international scale
We are future focused and challenge the status quo
We foster collaboration in everything we do
We have an empowering culture and hold ourselves accountable

MONTREAL

The Opportunity:

The Global ERP COE Operations Lead is responsible for the management and optimization of the WSP Oracle Cloud solution operational activities.

Working in close collaboration with external providers and internal stakeholders, the COE Operations Lead will play a central role in ensuring the ERP systems are operating effectively across all the deployed services and regions - covering operational services related to L1 support, incident management, access service request, patch management, environment management, etc.

The Operations Lead will oversee the regular releases into the production environment to ensure stability of the operational environment.

WSP is recruiting this role in the context of the 1st deployment of the new global Oracle Cloud ERP solution deployment.

It is a great opportunity to shape the operational support services for this new global business service in the areas of Sales, Project, Procurement, Finance and Human Capital Management.

Why WSP?

We value and are committed to upholding a culture of
Inclusion and
Belonging:
Our
Flexible Work Policy
we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
Our
Hybrid Work Policy:

- a combination of in-person and remote working, enables us to purposefully think of how we work, who we need to work with, and where the work should be done.

A
Canadian success story we're
proud to wear the red and white of this beautiful country and show the world what Canada has to offer.

-
Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
-
Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to
your ideas and trying
new things.

A phenomenal
collaborative culture and a workforce filled with genuinely
good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.
***#WeAre
WSP

A day in the life:

Implement efficient governance to manage an outsourced partner responsible for the execution of the daytoday operational support
Drive implementation and operationalisation of key support processes as per defined WSP standards
Dedicated COE service desk (L1 support)
Incident, problem & event management
Daytoday support and monitoring of operational jobs and integration (alert management)
Standard Access request management
Product change management and production readiness
Environment management
Patch management
Endtoend capacity and performance management
Knowledge management
Ensure effective resolution of technical issues (technical L2 and L3 support)
Ensure effective relationship management
With the Product Owners/teams from prompt resolution of solution fixes
With enduser community as per defined engagement model
With external providers for resolution of operational issues
Coordinate services management, including oversight of key metrics, SLA and quality review
Ensure appropriate management of crisis situations, including issue escalation, communication and resolution
Identify and implement continuous process improvements for area of accountability
Manage internal operational team (performance & development, succession, recruitment, etc)