Front Desk Agent/night Auditor - Strathroy, Canada - Holiday Inn Express and Suites Strathroy
2 weeks ago
Description
Main Duties:
- Welcoming guests in a friendly and professional manner, creating a strong first impression of the quality of service they can expect during their stay
- Perform check in and check out services
- Resolve any guest issues
- Answer all phone calls and make reservations if required
- Be responsible for the safety and comfort of all guests.
- Handle any guest complaints related to noise/disturbances to the complete satisfaction of the guests.
- Communicate all issues/incidents via correct reports to Managers for review the following day
- Understand all emergency procedures
- Prepare reports as required during your shift
Requirements:
- Previous Front Desk experience preferred
- Knowledgeable in computer functions (hotel pms, word, excel, internet)
- IHG and Opera experience an asset
- Attention to detail, with the ability to multitask
- Confidence in dealing with guest issues/emergency issues
- Must be fluent in English both verbal and written
- Ability to work in a team, and work with mínimal supervision.
- Must be a responsible and capable individual, with good communication skills
Job Types:
Full-time, Part-time, Permanent
Salary:
$16.50-$17.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Strathroy, ON: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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