Family Services Coordinator - London, Canada - Ronald McDonald House Charities Southwestern Ontario

Ronald McDonald House Charities Southwestern Ontario

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for individuals with compassion, empathy and high-levels of organization.

Our Family Services Coordinators work within the family experience, providing frontline support all the way from the initial hospital referral, supporting the family experience during their stay, and helping families prepare to return home.

Working alongside families during this journey in a 24-hour setting may involve anything from creating magic moments to ensuring food safety protocols are followed.

We are there to seek help for a leaky faucet, listen to how a day has gone with a late-night tea, or take the time to ensure accuracy of our database and statistics.

Requirements:

Completion of high school and a related postsecondary program; or currently progressing in a related postsecondary program, or equivalent life experience
Minimum of 2 years of independent program experience working with children and/or families
Minimum 1 years' experience with spreadsheets and/or database management
Clear Vulnerable Sector Screening Police Check (to be provided before start date)
Proof of Vaccinations including a clear two step TB test and vaccination against COVID19 (to be provided before start date)

Skills and Qualifications:

Strong written and verbal communication skills
The ability to assess each family's needs and be able to respond appropriately
Quality focused with keen attention to detail to ensure the integrity of data and service provision
Strong understanding and adherence to the principles of confidentiality
Ability to respond appropriately to all potential outcomes of a child's illness or injury
Adaptable and resilient with the capacity to a manage diverse workload, multitask and prioritize appropriately
Mission focused ensuring a positive experience for all families during their stay at the House
Ability to lift weights of 10 to 30 lbs.
Community Services or Hospitality or Family Relations is an asset
Experience in Group Home Settings or Family Care Work Environments or Notforprofit Settings, Hotel Settings or Childcare Programs or Healthcare Settings is an asset.