IT Service Technician - London, Canada - Zucora Inc.

Zucora Inc.

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary:

This position requires effective communication and collaboration with colleagues and clients through various channels.

Representative Tasks:

Install and perform minor repairs on hardware, software, or peripheral equipment, following design or installation specifications.
Issue and decommission hardware such as computers, tablets, printers, switches, etc.
Document IT service fixes, request fulfillment, maintenance, and project tasks using JIRA
IT

Service Desk.

Respond to user inquiries about computer software or hardware operation to resolve problems.
Provide technical support for all aspects of the ZucoraHome community, both inperson and virtually. This role may require onsite support at the London home office.
Collaborate closely with customers to meet their needs while adhering to outlined SLA requirements.
Provide daily operations reports to the IT Service Manager, detailing the completion and resolution of assignments.

Minimum Qualifications:

2 years of relevant technical computing work experience; or any equivalent combination of education and experience.

Preferred Qualifications:

3 or more years of technical support experience.

Completion of a Computer Science program

Any relevant certifications to include, but not limited to, Comptia A+, Network+, Security+, AppleCare

Mac Technician, Microsoft 365:
Modern Desktop Administrator Associate, Google IT Support, and more.

Job Types:
Full-time, Permanent

Salary:
From $35,000.00 per year

Benefits: