Bilingual (French and English) Client Advisor - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Résumé du travail

Description du poste

What is the opportunity?
Looking to enhance your customer service, communication, and financial services experience? Look no further.

As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services.

Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning.

If you thrive in a fast-paced environment and are interested in joining one of Canada's top employers, then this role is for you

What will you do?

Act as a 2nd level of support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations
Escalate complex and/or unresolved issues to the appropriate next level of escalation
Document all activities to ensure that the client's history is accurate for escalations and trending
Participate in creating/maintaining a positive team environment where team members give each other support, and promote good morale and cooperation. Responsible for ongoing personal development and information sharing

What do you need to succeed?

Must-have:

-
Shift flexibility 7:30 AM to 9 PM EST

Exceptional written and oral communication skills in French and English
Customer Service experience in a banking or call center environment
Analytical thinker with a knack for problemsolving

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and highperforming team
Flexible work/life balance options
Opportunities to build close relationships with clients
Access to a variety of job opportunities across business and geographies

Compétences professionnelles
Adaptabilité, Axé sur les détails, Communication, Gestion des relations interpersonnelles, Gestion du temps, Group Problem Solving, Livraison opérationnelle, Prise de décision, Service à la clientèle

Détails supplémentaires de l'emploi

Adresse:

180

WELLINGTON ST W:

TORONTO

Ville:

TORONTO

Pays:

Canada

Nombre d'heures de travail par semaine:37.5

Type d'emploi:

temps plein

Secteur d'activité:

Technologie et exploitation

Type de fonction:

Régulier

Type d'échelle salariale:

Salarié

Date d'affichage:

Inclusion et équité en matière d'emploi
À RBC, nous favorisons la diversité et l'inclusion pour stimuler l'innovation et la croissance.

Nous nous engageons à bâtir des équipes inclusives et un milieu de travail équitable pour que nos employés puissent être entièrement eux-mêmes au travail.

Nous agissons contre les inégalités et les biais systémiques afin de soutenir notre clientèle, nos collectivités et notre effectif diversifiés.

Nous veillons également aux questions d'accessibilité pour nos employés éventuels ayant des capacités différentes. Veuillez communiquer avec nous si vous avez besoin d'aménagements pendant le processus de recrutement.

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