Assistant - Edmonton, Canada - Richardson Wealth
Description
Employment Status:
- Temporary Part-Time
Location: - Edmonton, AB
Department: - Retail
Reporting To: - Investment Advisor(s) and Team
Job Id: - EDM 023
Job Level: - L3
Seniority Level: - Associate
Position Overview:
Duties & Responsibilities:
- Investment Advisor Support:_
- Schedule and coordinate all meetings with clients and team
- Ensure meeting rooms are booked and prepared for all meetings
- Note taking during all client meetings, with postmeeting follow ups for team members
- Client Service:_
- Deliver high standards of service and communication to clients
- Assist and provide online access to clients
- Investigate and resolve inquiries related to client accounts and forms
- Administration:_
- Assist in preparing account documentation for new and existing clients
- Monitor all pending and outstanding documentation, diarize to follow up regularly
- Organize Mastercard statements and match and attach related receipts
- Filing and general administrative office duties as required
- Adhere to professional practices and standards, as well as internal processes and controls
Skills & Qualifications:
- Superior client relationship management skills
- Excellent verbal and written communication skills in English
- Relevant experience in the financial sector and/or administrative experience an asset
- Excellent proficiency with Microsoft Office particularly Word, Excel, PowerPoint and Outlook
- Experience with Client Relationship Management (CRM) systems such as Maximizer
- Strong organizational skills
- Meticulous attention to detail
- Ability to prioritize, multitask, work within time constraints and followup
- Ability to work in a team environment, demonstrating a professional and friendly manner
- Ability to quickly learn new technologies and programs
Education:
- Postsecondary education an asset
- Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH) is an asset
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